Question

Mention the Recommendations from the case?

Tasty meal is one of the largest foodservice retailer having more than 200 restaurants across country. It has more than 3000 employees including staff members, waiters and chefs.

However, Tasty Meal has been criticized for

    Unfair treatment with its employees by taking too many hours of working against very low wages. Tasty Meal has no difficulty in hiring its employees on low wages due to poverty and unemployment in the region. Even some employees mentioned that the hiring process depends heavily on the hiring manager’s opinion and without clear criteria and selection procedures. It has also been criticized for taking work from children against one time meal. The situation is even worst in under developed cities of the country.
    For drivers working in a delivery process the company using a specific software to track the drivers all the time.
    The working conditions inside the company were criticized as very poor conditions, without any considerations for employee’s safety and wellbeing, and privacy.
    Meals served are mostly junk food, oily, having high calorie and could cause health issues if eaten regularly. And the company usually hiding some ingredients, and nutrition information in its products.
    Tasty Meal is not even environmental friendly. Using disposable stuff like wrapping paper, straws and tableware are comparatively cost effective but harmful to the environment, especially those which are non-recyclable. It has been criticized for over packaging and using extra wrapping papers.
    To recover its reputation the company start donating money from its net profit to NGOs to take care of the

Answer 1

As the case highlights, tasty meal is not complying with the employee safety and protection laws and is not even working towards a fair recruitment process. It is also violating some of the environmental laws and need to take care of it. Following recommendations can be followed:

• In order to save itself from the hands of labor laws, tasty meal should start treating their employees as human beings and not just machines. Work should be delegated to them as per their capacity and outputs should be set accordingly.
• As per the wages act, the employees should be given fair and equally wage as per the work they are performing and should not involve in paying less against more work. This inhumane attitude of tasty meal will result into its downfall.
• Proper hiring process should be employed by pre deciding the entire recruitment process with the concerned authorities and should abide by the same while carrying out the hiring. This will help in building a strong image in the society.
• Tasty meal is also violating the child protection act and is involved in child labor (though indirectly) against one time meal. This act can bring the company behind the bars and affect its goodwill badly.
• Moreover keeping a tracking system over the drivers all the time is being too strict in following the policies which can bring resistance among the drivers. This can be corrected by keeping a track on the drivers location as and when they are out for delivery, and once the delivery is made the system should stop.
• Healthy and safe ingredients should be used by tasty meal while preparing the food without compromising on the nutrition. Moreover all the ingredients used should be disclosed on the packets, so that the customers are not trapped and fraud.
• In order to become environmental friendly, the packing should be done as per the needs only and no extra packing should be used. Using unnecessary packing will violate the environment protection act.
• Moreover, using the disposable stuff which can be easily recycled should only be used without compromising on the environment and health of its employees.

Hence, it can be concluded that in order to be socially responsible, the organization should not only look after the welfare of the employees and health of its customers but should also obey various rules and regulations framed and work within its limits. Merely donating a certain portion of profits to the NGO will not serve the purpose of being socially responsible and will not hide the harm done to the employees, customers and the community.