Question

Scenario 3.

Working as the administrative support for a busy clinic one of the job roles that you are responsible for are the maintenance of IT support for the clinic. On arrival at the clinic on Wednesday morning you went to switch on the computer system and you found that a virus had infected the system and you were required to shut down the system and inform all the staff not to turn on the system till the IT person had reviewed the system and restored the programs from the backup system. Ringing the IT consultant that provided these services for the clinic you found that Mr. Singh™s brother was currently in the office as Mr. Singh had already gone out on a call to another customer. Mr. Singh™s brother was difficult to talk to as his English was limited and he had a strong accent.

We have a virus infecting the computer and we need support immediately™

Sorry, sorry¦.virus¦.sickness?

No computer virus. I need assistance immediately as no programmes are working this morning™

Not working this morning?™

Feeling frustrated you ask one of the doctors at the clinic for assistance. The doctor responded to Mr. Singh™s brother and discovered that they came from the same region and could respond in their common language. You make a comment to the doctor that you do not understand why people do not learn the language before they come out to Australia.

Mr. Singh™s brother arrived at the clinic shortly after and you show and explain the problem to him with the computers. Mr. Singh isolated the virus and reinstalled the programmes for the clinic.

Using the Gibbs cycle of reflection complete the template provided.

Gibbs cycle of reflection

a.Description-What happened?
b.Feelings- What were you thinking or feeling?
c.Evaluation- what was good/bad about the situation?
d.Analysis-What sense can you make of the situation?
e.Conclusion- what else could you have done?
f.Action Plan- If situation arose again, what would you do

questions

1.7) What verbal and nonverbal communication could you use in this situation?

1.8) Reflection on own social and cultural perspectives and biases for the situation in the scenario.

1.9) Identify a strategy that you can do to improve own self and social awareness.

1.10) Explain how your response contributes to the development of work place and professional relationships based on appreciation of diversity and inclusiveness to make the workplace safe for all.

this is a Gibbs cycle of reflection and require some answers of related scenario which i have posted down to the scenario

Answer 1

Q-1.7) What verbal and nonverbal communication could you use in this situation?

ans- The verbal communication used in this situation is communicating with him in his local language and in english ,the non verbal communication by making signs and by making gestures.

Q-1.8) Reflection on own social and cultural perspectives and biases for the situation in the scenario.

ans-communication in english became as bias for this scenario,coming from the same social and cultural background helped in proper communication which helped in resolving the issue.

Q-1.9) Identify a strategy that you can do to improve own self and social awareness.

ans-Learning other regional languages and cultures and giving respect for them.

Q-1.10) Explain how your response contributes to the development of work place and professional relationships based on appreciation of diversity and inclusiveness to make the workplace safe for all.

ans-Recruiting the staff from different regional backgrounds will results in diversity of workplace and the professional relationships with other fellow organisations are also improved.