Question

case study
you are working as an administrative assistant in a busy GP practice in a suburb where the community consists of people newly arrived in Australia and a younger cohort of individuals who have moved to the area and are heroin addicts. The GP clinic is the only clinic in the area that provides a bulk billing service and needle exchange program.

Mrs. Rizzo is an elderly lady of 78 years, from Italy. Mrs. Rizzo was brought to Australia by her son and daughter in law after her husband died. Mrs. Rizzo does not speak any English but relies on her son to interpret for her. Mrs. Rizzo has been in Australia for over 10 years but has made no effort to learn English and except for when her son accompanies her rarely leaves the house.

On arrival at the surgery it was apparent that Mrs. Rizzo was in pain. There was a lot of yelling, gesturing, pulling of hair and crying. Another patient attending the clinic tells her to shut up™ and asks if you could put the old bag outside™. Her son became very upset and soon both the son and the other client were yelling at each other. Mrs. Rizzo continued to wail.

You need to deal with this situation but privately you felt that Mrs. Rizzo was making a lot of fuss.

in this case study
use Gibbs cycle of reflection

Answer 1

The Gibbs cycle of reflection for this case study is

Description

Mrs. Rizzo 78 year /F Italian with complaint of pain planned for surgery.She is accompanied by her son .

Feeling

The situation can make one feel sympathetic and empathetic for a patient who is withering in pain . At the same time it is disturbing event that this patient is a trouble to another patient by making noise because of pain

Evaluation

The food thing here is the supportive and caring nature of the son towards their parents. The bad thing is the fight between two in the clinic

Analysis

This situation describes the need to provide immediate intervention to relieve pain and bring the situation under control

Conclusion

The patient who is in pain could have been provided a single room which is calm and quite to relax. This could have eased the patient as well as the others in the clinic

Action

In case if the problem arises again it is better to educate all regarding the rules and regulations of the clinic. Ensure safety measures are taken in advance to prevent any accidents or injury in the clinic.