The important question firms ask their customers when determining their Net Promoter Score is? How satisfied...

The important question firms ask their customers when determining their Net Promoter Score is?

		How satisfied were you with your latest use of our product?
		Did our product satisfy all your expectations for a product of this type?
		Will you purchase our product again?
		How likely are you to recommend our product to a friend or colleague?

Expert Solution

Answer: The important question firms ask their customers when determining their Net Promoter Score is : How likely are you to recommend our product to a friend or colleague?

Reason: Beacuse this question is designed to capture customers’ satisfaction with your company and its a ice breaker. The benefits of asking this particular question are considerable. On the one hand, it establishes the foundation of customer communications, offering them the opportunity to speak their minds. On the other hand, the feedback get following this question presents a consistent overview of company, offering insights into issues across departments you might not even be aware of.

Rahul Sunny answered 2 years ago

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