Calculate the Net Promoter Score (NPS) given the following: a) Sum of "Promoter Scores" = 245...

Calculate the Net Promoter Score (NPS) given the following:

a) Sum of "Promoter Scores" = 245

b) Sum of "Passive Scores"= 205

c) Sum of "Detractors Scores" = 150

Solutions

Expert Solution

NPS is is the difference of total promoters and total detractors. It is used to predict the growth of a businesses.
In the NPS the customer for any company are categorized under three groups promoters, passive and detractors. The categorization is on the basis of their rating, often from 0-10, which shows how they like the product of your enterprise.
Promoters are those who like the service or product of your business and also encourage others to buy from that enterprise, thereby promoting others to become consumer of it. They score between 9-10.
Passive customer are neutral, they are not impressed or dislike by your product or service they are simply ok with it.score between 7-8 is considered as passive.
Detractors are those customers which I am not satisfied buy the product or service of the enterprise, the score between 0 to 6 is considered as detractors. They not only quit buying from you but also tend to demotivate other people not to buy from you.

Therefore, the net promoter score (NPS) is 15.83 .

Rahul Sunny answered 1 year ago

Next > < Previous

Related Solutions

Get all homework scores for one student, calculate and display the sum of the scores, and...

Get all homework scores for one student, calculate and display the sum of the scores, and also display the word “fail” if the sum is lower than 150. Note: we do not know how many homework scores each student will enter. Ask the user how many homework scores there are at the beginning. Then, ask for a homework score at a time, for as many times as indicated by the user. C++

The important question firms ask their customers when determining their Net Promoter Score is? How satisfied...

The important question firms ask their customers when determining their Net Promoter Score is? How satisfied were you with your latest use of our product? Did our product satisfy all your expectations for a product of this type? Will you purchase our product again? How likely are you to recommend our product to a friend or colleague?

Calculate the future sum of $8,000, given that it will be held in the bank for...

Calculate the future sum of $8,000, given that it will be held in the bank for 9 years at an APR of 4 percent. Recalculate part a using compounding periods that are (1) semiannual and (2) bimonthly (every two months). Recalculate parts a and b for an APR of 8 percent. Recalculate part a using a time horizon of 18 years (the APR is still 4 percent). With respect to the effect of changes in the stated interest rate and...

SAT scores: Assume that in a given year the mean mathematics SAT score was 495, and...

SAT scores: Assume that in a given year the mean mathematics SAT score was 495, and the standard deviation was 111. A sample of 61 scores is chosen. Use the TI-84 Plus calculator. Part 1 of 5 (a) What is the probability that the sample mean score is less than 484? Round the answer to at least four decimal places. The probability that the sample mean score is less than 484 is? Part 2 of 5 (b) What is the...

C LANGUAGE Ask user how many scores there are, then ask for each score. Then calculate...

C LANGUAGE Ask user how many scores there are, then ask for each score. Then calculate the average score and scores below 60. Then display the average score and number of scores below 60

Calculate the amount of the change in net working capital given the following information: The company...

Calculate the amount of the change in net working capital given the following information: The company had current assets of $77,000 and current liabilities of $88,000. One year later, the current assets are $99,000 and the current liabilities are $91,000. The depreciation for the period is $8,800 and the interest paid is $7,700.

d. Calculate the future sum of $1 comma 5001,500, given that it will be held in...

d. Calculate the future sum of $1 comma 5001,500, given that it will be held in the bank for 1515 years and earn 1111 percent compounded semiannually. e. What is an annuity due? How does this differ from an ordinary annuity? f. What is the present value of an ordinary annuity of $2 comma 4002,400 per year for 1212 years discounted back to the present at 1515 percent? What would be the present value if it were an annuity due?...

For the following set of scores: 5,6,2,3,6,5,6,4,1,5,6,3,4 (13 scores in total) What score best identifies the center (average) for the distribution?

Calculate the following net pay for each of the given set of employees. Task 2: Control...

Calculate the following net pay for each of the given set of employees. Task 2: Control Procedures for Payroll Systems Identify control procedures for payroll systems depending on the execution and recording of the related transactions.

Given a normal distribution of scores calculate 95% confidence interval for the standard deviation? Given: Sample...

Given a normal distribution of scores calculate 95% confidence interval for the standard deviation? Given: Sample mean = 87.1667. Sample size is 12. Sample variance = 60.88.

Subjects