Question

Human computer interaction

An online air ticket reservation company is experimenting with a new interactive user interface design for its customers. Study any leading online air ticket reservation system to understand this interface and using it, give examples of any three social impact of interface design for following elements. You can use screenshots to elaborate your example.

1. Describe the new system and its benefits
2. Outline the development process

Answer 1

Human computer interaction :

Airline Reservation Systems (ARS) are part of the so-called passenger service systems which are applications supporting the direct contact with the passenger.The customers do not visit the airline websites frequently unless they want to schedule their flights. The websites are possibly used several times per year. Thus there is no learning factor of using an airline site.Hence, the learning factor cannot be taken into account in the design of these websites. It seems that online booking systems are the way of the future.Online booking systems mean your business is open 24 hours a day, seven days a week.Many companies will tout excellent and/or unlimited customer service, but the truth can often be disappointing once you're a customer who needs assistance. Dig in to see what their policies and limits are, and check out reviews of the quality as well as the timeliness of their support.An online booking have its good and bad

Examples of any three social impact of interface design :

A>Improving the design of an airline website in terms of user experience builds a competitive advantage by satisfying and improving the customer experience in flight relatedmatters. Even though website design is not a very complex task that anyone with a basi know-how of computer can carry out, creating a good website in terms of usability,user experience.

B>ARS eventually evolved into the computer reservations system . A computer reservation system is used for the reservations of a particular airline and interfaces with a global distribution system which supports travel agencies and other distribution channels in making reservations for most major airlines in a single system.

C>For the ARS the passengers no need to come at the airport for details of the fair and the availability of the free seats in a particular airline.With the help of ARS the old passengers can find their old tickets or they can easily find their best option to go a particular place and even the offer is more the more older the passenger is.The role of the ticketing complex is deduced day by day for that type of new system.One passenger need not to wait for a long for a single piece of ticket and this process make the payment faster than light.