Cindy Chen, a 28-year-old female, arrives at your office complaining of the inability to sleep and...

Cindy Chen, a 28-year-old female, arrives at your office complaining of the inability to sleep and nervousness. She tested positive for HIV in 2014, although she has been asymptomatic on antiviral drugs. Currently, she lives with her aunt and is going to school to become a phlebotomist. During her interview she asks, “Just feeling so nervous. Do you have anything you can give me until I see the doctor?”

Discussion Questions:

Cindy Chen is nervous. What techniques could you use to improve your communication with her?
What should you do regarding Cindy Chen’s HIV-positive health status?
How would you best answer Ms. Chen’s question: “Do you have anything you can give me until I see the doctor?”
Ms. Chen becomes agitated when you answer her question. What should you do?

Expert Solution

Techniques use to improve communication with Ms. Chen :

Talk to her calmly
Smile and approach ms. Chen
Ask her about how youcan help her, by giving her possible options
Listen to her problem calmly
Not to use judgement phrases
Make her believe that you are going to help her in best possible way

Things to be done regarding HIV POSITIVE health status of Ms. Chen :

Acknowledge her for trusting you to tell this.
Ask her for anything you can do to help her
Be available to have open and honest conversation about HIV
Ask her to take medication properly to stay healthy

I will tell her that i can't give her medication for sleep inability and nervousness but i am available to talk to her about jer concerns and also give some easy lifestyle modification tip to her for help in sleep inability amd nervousness..

Tips should be :

Take proper sleep
Avoid caffeine amd alcohol
Don't resist the urge to nap

If she gets agitated, i should :

1. Listen to her, should agree with her whatever she says
Talk in soft and polite manner
Reassure her for best help
Make her busy in other activities for diversion of the topic

Nightingale answered 2 years ago

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