Question

Answer the following questions:

a) List Zappos’ 10 Core Values.

b) Now, pretend you are the HR manager at Zappos and you are preparing to

interview an applicant for a customer service position at Zappos. The position

requires this person to answer customer questions about its products, over the

phone.

Select 3 core values and write 2 interview questions for each of the 3 core values

(Yes, you will be writing a total of 6 interview questions).

C. Be sure to explain why you are using the interview question and what you hope it

will reveal about the applicant. You are not allowed to use one of the interview

questions presented in the video or in the attached document. Come up with your

own interview questions. Be creative!

Answer 1

A) 10 Core Values of Zappos are -

1. Deliver WOW Through Service

2. Embrace and Drive Change

3. Create Fun and A Little Weirdness

4. Be Adventurous, Creative, and Open-Minded

5. Pursue Growth and Learning

6. Build Open and Honest Relationships With Communication

7. Build a Positive Team and Family Spirit

8. Do More With Less

9. Be Passionate and Determined

10. Be Humble

B)  

1. Build a positive team spirit

Give one real life example when you worked in a big team.

What role you played in the team and how you did you help other team members?

2. Build honest relationships

What will you do if you get a higher paying job offer after getting an offer from Zappos?

What will you do if you get a call regarding an issue faced by a Vha to right when you were about to leave the office?

3. Be Humble

What will you do if a customer start questioning Zappos?

What wil be your reaction if you get an incentive of 20,000 bucks some day?

C)

All the interview questions are aligned with the core values of Zappos. For an employee to be a part of Zappos that too at a customer service position you need him to be in fine tune with these policies.

Thus its important to check whether the applicant believes in these values or not.

If a person is not comfortable working in a team or does not believe in building customer relationship or is not humble then there is no sense in hiring him.