Question

The Application Analyst (AA) department manager, Lori Williams, called the training department and asked to sit down and discuss the new product they were rolling out to all the company's AAs, worldwide, and what training could be offered starting on August 11 and ongoing as they were looking to roll out Document Manager on October 2. This product would affect 2500 people.

Lori Williams met with two trainers, Sarah Ward and Caroline Smith. Lori explained that all of the AAs were creating the same documentation over and over again, but had to save it to their own desktops and were unable to share the information because they didn't have a document repository. Document Manager was going to fix this problem. All of the AAs could then share documentation. Document Manager too would have a template in it for the AAs to use. Document Manager would make the AA's work much easier and quicker. The AAs were asked by upper management to be more effective with their documentation. Lori wanted to train all 2500 employees worldwide before Document Manger went out to the company on October 2.

Sarah and Caroline asked Lori what the AAs were using now to type up their documentation and what would be different with Document Manager. Lori explained that now AAs used Word Perfect, however Document Manager would use Microsoft Word. Due to this huge change Lori believes every employee effected needs to come to a training class that should last at least two hours, if not longer. Since the training would have to be on a computer, the training departments computer classroom's only hold 15 people per class. Lori also said that she would like to see each employee pass a test using Word and Document Manager before attaining access to the new programs. She went on to explain that she would also like to have online training for Document Manager and Word available for all employees via their intranet site. Lori also told Sarah and Caroline that upper management had not yet decided how to reach the global employees for this training. Times were tight and they didn't want to pay for the employees to travel or for Sarah and Caroline to travel. Lori said that she trusted Sarah and Caroline would have the right answer for upper management.

Lori also gave Sarah and Caroline some background on the AAs. She told them that for the most part the AA department's abilities and familiarity with computers and software was exceptional. Lori had taken over that department only two years ago, but she explained how she weeded out the non-performing employees and replaced them with hard working, smart, efficient ones. Sarah and Caroline were excited about working with this audience.

assume that your trainers, Sarah and Caroline, are new to their jobs. Assume further that you are their direct supervisor. Describe how you would prepare Sarah and Caroline for their first assignment before they meet with the department manager, Lori Williams.

Be certain to include in your paper a value chain, a logic map, and a process map for their first assignment. Also include learning transfer system inventory. Provide detailed explanations of each component of the maps and the inventory as they apply to the situation above

Answer 1

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Being the direct supervisor of the trainers: Sarah Ward and Caroline Smith who are new in their job I would put in place a number of preparations to arm them with all that is required before meeting Lori Williams the department manager of AA. The measures and steps employed would include the ones put down below.

A value chain can be described as being that set of activities in which a firm that is in operation in a given industry will most likely carry out so as to try and deliver a good valuable product to the consumer. This concept is derived from the field of business management and dates back to first being defined and promoted by Porter Michael way back in 1985 in a best seller titled Competitive Advantage: Creating and Sustaining Superior Performance. And in my position there are several things I would undertake to ensure Sarah and Caroline are prepared before meeting Lori. The first and most important thing would be to brief them on the company itself, The Application Analyst (AA). Ensuring they have a detailed background of the company is core to making sure they know the kind of expectation of the job ahead. Further briefing the about Lori Williams and the department would also prepare them for what lies ahead.

For their meeting with Lori I would make sure I give them the key facts that they should ask to be briefed about, oriented about or provided with data and information about. This would include a briefing about the employees they are about to meet which would include highlighting the various strengths and weaknesses of the employees this makes it easy for the trainers to have a rough overview of the problems and challenges they can expect to encounter and they can therefore try to device possible solutions beforehand for the smooth running of the program.

A tour of the available facilities is also very important as it exposes the trainers on the equipment which they will be using to train the employees of AA. Details of the current system should also be provided as the details of the expected system so as to clearly and precisely know what is expected of the program. By stating the time duration and this means the starting and end date of the program this will allow for the trainers to plan ahead and hence project to stay within the company’s timeframe for the exercise. Knowing the stand of the upper management on such like key issues is also important as it makes sure the trainers are fully supported by the management unlike cases like this where the management was unwilling to cover the travelling expenses of the employees or those of Sarah and Caroline.

A logic can be defined as being the graphical representation of the relationships among the forces that act so as to shape a given project and in the process work to facilitate or even at times to inhibit the success of such a project. These would include the management, employees trainers, department manager and lab technicians. The basic components of a logic map will tend to include the following. The results or the Impact. This will solve the question what difference will the program do in the long term? This will tend to focus this impact on the learner and on this particular case the employees. The benefits the employees gain from this project such the ease of use of the Document Manager and Microsoft Word will be included. File sharing being made easier as a result of a repository is another benefit. Objectives or Short Term Goals will also be included in the logic map and they have to be measurable. These should often be results of the program for example the employees being able to pass the exam offered at the end of this project to show Lori that they have actually learned something during this time. This should in turn now lead to the achieving of the long term goals of the project like a smooth system overhaul by AA from using WordPerfect to using Microsoft Word and Document Manager.

Activities or tasks and this answers the questions, what is the project going to do?

Who are the planned audiences? The program will be about teaching the planned audience which are the worldwide employees of AA to use Document Manager and Microsoft Word.

Inputs or Conditions and this will take care of the question, what things must be well-thought-out when scheduling for this activities? Travelling costs and means of the over 2500 employees of AA worldwide and how the classes will be run as the facilities can only hold 15 employees per class.

Process mapping can be possibly be defined as being the workflow diagram that tends to carry forward a vibrant understanding of a procedure which can also be a series of similar procedures.

The learning transfer system inventory is abbreviated as the (LTSI) and can be said to be described as being the empirically consequential self-report that is 16-factor inventory that was premeditated so as to measure discrete discernments of facilitators and obstacles to the relocation of learning from work-related training such as the training that Sarah and Caroline are to oversee at AA. Even though a lot of effort has gone into the research that is aimed at addressing the numerous dimensions of learning transfer system inventory, create cogency, negligible inconsistencies in the resulting factor answers in more than a few studies put together with the ever difficult fitting of particular items will therefore tend to propose that more concept cogency investigation would be more than needed. Applying the data that has been collected from seventeen nations across the world and therefore applying fifteen dissimilar linguistic forms of the learning transfer system inventory, the objectives of the research for such like a research will tend to be determined by the number of the factors that are common and the nature of such similarity that is involved to be taken into explanation for the form of the connections amongst the unrushed variables in learning transfer system inventory version three which uses exploratory factor analysis (EFA) and test through confirmatory factor analysis the validity of the factorial structure of the learning transfer system inventory that developed from the explanatory factor analysis and scale refinement efforts.