In: Operations Management
Some methods of initial assessment appear to be more useful than others. If you were starting your own business, which initial assessment methods would you use and why? Be sure to reflect your knowledge of ideas presented in Chapter eight as you develop your own suggestions. Keep in mind the necessity of being able to measure assessments.
Based on the evaluation of initial assessment methods, a person starting a business could consider using resumes and cover letters, biodata, initial interviews, and reference checks. The resumes and cover letters would be useful in obtaining information regarding the applicant’s perspective of why he/she would be a good candidate for the job. In addition, these methods are inexpensive. Biographical data, although expensive, would provide additional background information which is specifically geared toward the relevant KSAOs for the job. Moreover, research has shown biodata to have high validity. Initial interviews would provide an opportunity for the employer to assess job applicants “in person.” This is critical because some individuals may appear highly qualified “on paper,” but are less impressive in a face-to-face interaction. This would also be a good opportunity for the employer to sell itself to the applicant. Finally, reference checks would be valuable in order to obtain input from other people who are familiar with the job applicant’s KSAOs and past job performance.
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