Question

The administration of the Kasoa Government hospital wants to improve its quality of service by reducing the waiting time of travelers. For that purpose, they want to design what could be the best queuing strategy to have the minimum waiting time. You have been task to advice on the best queuing strategy in order to reduce the waiting time of patients before attended to. Discuss how you will address the problem

Answer 1

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Following can be the queuing strategy in order to have reduced waiting time:

1. The hospital should practice virtual queues. This can help the pateint to know what is their current place in the waiting queue so that the patient can come to the hospital at the time of their turn. This also enables the patient to check their place in the queue.
2. The virtual queue will also help the staff of the hospital. It can help the staff to speed up the serving of a particular patient as the they will already have the information about the patient that has bee given by the patient. So the patients does not have to wait after entering into the hospital. This data will also allow the staff to recognize which patient will acquire more amount of time and they can be ready to handle that problem.

If some more information is required regarding this or this was supposed to be done in any other way then please mention it in the comment section.