Question

Explain and evaluate the varying considerations that should be addressed regarding health care facilities and patient experience in the United States - 250 words please

Answer 1

A quality health care system should be safe, equitable, evidence based, timely, efficient and patient centered. Considering patients as a consumer(who uses services) in a health care system, there is a need to recognize that every patient has certain rights, which puts a special emphasis on to the delivery of quality health care.

• Patient satisfaction leads to customer (patient) loyalty.

• Improved patient retention - if we satisfy one customer, the information reaches four others.

• Increased personal and professional satisfaction - patients who improve with our care definitely make us happier. The happier the doctor, the happier will be the patients.

Most of the health care facilities fail to meet the requirements of service excellence. Service excellence depends on 3 factors : The doctor, the patient and the health care facilities.

• Doctor : Undoubtedly, the physician has twin responsibilities of giving the best health care to the patient, and leading the team or the organization in attaining the goal of satisfying the patient. Understanding a patient is the most important part

• Patient : A patient's expectations of a good service depend on age, gender, nature of illness, hour of the day, his or her attitude toward the problem and the circumstances. Their approach or behavior varies from person to person

• Health care facility : Serving better and improving the service quality is required. There are certain areas where minimum requirements and standards have to be maintained.

Doctor and health care facilities(like equipments and advanced methods of therapy) are the areas where the facility to focus on and many are still struggling. These are the minimum requiremnets required for good experience for the patients.

To conclude, patient satisfaction is an attitude. Though it does not ensure that the patient will remain loyal to the doctor or the hospital, it is still a strong motivating factor. Patient satisfaction is only an indirect or a proxy indicator of the quality of doctor or hospital performance. It is an ironic fact - the better you are, the better you must become. Quality does not stand still. It should be linear and always ascending.