Question

From the power of six sigma by subir chowdhury

1. What company and division did Joe (the main character) work for?

2. Who is Larry Hogan? What company and division did Larry work for? How does Joe know Larry?

3. Who is Cathy Baker? What did she do that really benefited the company she worked for?
4. Larry said, “The real power of Six Sigma is simple because it combines _________ _________ with _________ _________.

5. According to Larry, what are the two ways to win a football game? What analogy does he make with football and a business?*
6. Larry said, “Six Sigma is a management ______________ focused on _______________ _____________, _______________, and _______________.” “It establishes a measurable status to achieve and embodies a _________________ _________-__________ ____________ to increase ______________ _______________ and dramatically enhance the ______________ _____________.”
7. What is DPMO? How many occur at 3 sigma? At 3.8 sigma, what amount of output is correct?
8. What was Larry’s point when Joe estimated that a burger restaurant on average “screwed up” a dozen hamburgers a day?
9. What are the two most common misconceptions about Six Sigma (according to Larry)?
10. Why does Larry say that focusing on customer retention is at least as important as attracting new customers?

11. Who determines what to do to make customers happier and increase profits?

12. Define each key role in Six Sigma (those with an “^*” should have a substantially greater explanation to clearly convey the role and duties.)
    1. Executive Leadership
    2. Executive Champion
    3. Deployment Champion
    4. Project Champion
    5. Master Black Belt^*
    6. Black Belt^*
    7. Green Belt^*

13. Who are the only people who work full-time on a Six Sigma project?
14. How many projects per year might each Black Belt complete? How much money can be saved doing this?
15. How many weeks of training for a black belt? Is it all at once? What happens during the period of time the black belt is under training that makes the preparation successful?
16. Based upon Larry and Joe’s discussion, define and describe the DEFINE phase of the Six Sigma process. Which of the problems should a business pick to work on?
17. Based upon Larry and Joe’s discussion, define and describe the MEASURE phase of the Six Sigma process. Why is it so important?
18. How does Larry say to measure “capability”? What is CTQ?
19. Based upon Larry and Joe’s discussion, define and describe the ANALYZE phase of the Six Sigma process. What are the two big questions to answer?
20. Based upon Larry and Joe’s discussion, define and describe the IMPROVE phase of the Six Sigma process.
21. Based upon Larry and Joe’s discussion, define and describe the CONTROL phase of the Six Sigma process.
22. Finish Larry’s sentence “Once the plan’s in place, it’s the Master Black Belt’s job to make sure the team _______________________________, ____________________________, and __________________________________.”

23. What was a major quality problem with the pizzas according to the customers? What was the measurement they did to understand the significance of this problem?
24. What about the process caused this problem? (There were multiple things.)
25. Why did management approve the major change suggested by Larry? What about the Six Sigma method was important to obtaining approval?
26. Besides eliminating defective pizzas, what positive benefit did American Pizza receive?

27. What was the next big problem for American Pizza to deal with?
28. How did the customer’s definition of this problem differ from what American Pizza’s definition? What was the measureable difference?
29. What did they do to improve this? How could they afford to spend that amount of money on doing those things?

Describe one other project undertaken by Larry for American Pizza

Answer 1

Please find attached the solution below.