How would you improve the customer experience for your company/school? What role would IT play?

Expert Solution

You can improve the customer experience for your company/school by following ways -

1) Analysing your customers - To understand the needs of the customers, it is necessary to connect with them, understand their needs and work accordingly. The company can create personas to understand their customers.

2) Focus on customer needs by taking feedbacks - There is no way to improving customer experience without listening to what your customer wants and what amendments they prefer. So, to get views of the customers., it is essential to create a feedback loop.

3) Research a competitor - It is essential to do research about your competitors and to know why you're behind them and where you want to be in future in capture more share in the market than competitors by achieving customers faith and improve customer experience.

IT can play a significant role in improving customer experience, you can develop a system by which you can collect the feedbacks of the customers; you can analyse their views and can take essential; you step. Also, Social media is best to interact with your customers. You can interact with them there and know their needs.

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keosha answered 3 months ago

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