In: Operations Management
QUESTION 76
Retailers are increasingly creating:
| a. | 
 superior training for sales associates  | 
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| b. | 
 private store brands  | 
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| c. | 
 discount offers on all store brands  | 
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| d. | 
 overseas branded outlets  | 
1 points
QUESTION 77
The "value of a like" is a means of:
| a. | 
 selling "likes" on Facebook  | 
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| b. | 
 trying to put a value on likes and clicks  | 
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| c. | 
 selling "likes" on EBay  | 
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| d. | 
 trying to measure the unmeasurable  | 
1 points
QUESTION 78
The concept of “retail as theatre" is attributed to:
| a. | 
 Broadway shows as retail format  | 
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| b. | 
 Marvin Traub at Bloomingdale's  | 
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| c. | 
 how Macy's trains its sales associates  | 
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| d. | 
 an outdated sales manual  | 
1 points
QUESTION 79
Complementary positioning is a brand strategy that:
| a. | 
 ensures a brands unique identity  | 
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| b. | 
 is found only in mass brands  | 
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| c. | 
 avoids cannibalizing portfolio brands  | 
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| d. | 
 requires consumer buy-ins  | 
76- Private store brands, because Private brands, otherwise called private name and store brands, are made and sold for a particular retailer and intended to rival brand-name merchandise. Private brands will in general be less expensive than name brand merchandise and give retailers higher edges.
77- Trying to put a value on likes and clicks, because value of like refers to Measure the behavior you defined up front. Say it's sales: If the average spend of those in the treatment group is higher than the spend of those in the control group, the difference is the value of a like.
78- Broadway shows as retail format because Uncommon occasions include numerous in-store components, for example, signage, shows, amusement, nourishment and an item blend that mirrors the topic being referred to – a convincing mix that focuses on what Eger calls 'retail as theater.'
79- Ensure a brans unique identity because Brand positioning will happen with or without your input, so you need to make sure that your brand is represented in a complementary way.