Question

McDonald

Q1: What skills do the individuals need to improve?

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Q2: What is the mode of training? For example, will you use role plays, videos, job shadowing?

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Q3: How   long will the training last?

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Q4: Who will perform the training?

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Q5: How often will employees need to refresh their skills Who will provide the necessary follow-up training?

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Answer 1

Q1:

As it is the food industry, the main skill that an individual must hold is to know the convincing methods and win the hearts of the customer by delivering an effective range of services. The skills that are most essential to improve is customer relationship, effective communication, problem-solving techniques, correct production process, delivery support, and services, etc. These are the most concentrated areas that need to improve to gain company reputations and can retain the customer for a prolonged period of time.             

Q2:

To make the employees efficient for better handling of the task it needs to provide training. The best ways to undertake training methods are by playing videos or presentation about the processes that need to be followed, a theoretical knowledge session must be conducted in the classroom to make aware of different aspects, and the best part of the training is to engage trainees for on-site live works. These are the most crucial mode of training that will make them understand the complete concept and on utilizing better can strengthen the process of work functionalities.          

Q3:

The training should last until the steps related to the training sessions should get completed and during the training, it is to ensure that trainees must have gained sufficient knowledge.

The training should at least last for a month and must focus on the trainees to have gained sufficient knowledge. It should not be fixed for a particular time; rather it should concentrate to produce efficient employees who can deliver effective services.        

Q4:

The training will be provided by experienced managers who are having complete knowledge of the work operation. The training will be provided to the new joiners and the existing staff to handle the process of work. Also, for any organizational changes, it needs to provide effective training by the managers to ensure effective outcomes from the staff and make them stable to accept any challenges.

Q5:

The employees are necessary to refresh their skills once the new trend of the work process is being witnessed in the market standard work or from the customer's demand. To keep-up the competition, it needs to refresh the skills so that the customers can be served well and productive services can be delivered.      

The necessary follow-up of the training can be provided by the operational manager to the “training and development department” on being coming across to a new process of work. Sometimes, clients seek for a service or product delivery that workers do not have the knowledge to perform. Under such circumstances, it is to train the employees and to make required addition to the training process so as to make them completely efficient for the upcoming process of work activities.