Question

In: Operations Management

NOTE: It will be necessary to compose these documents in Microsoft Word in order to recreate...

NOTE: It will be necessary to compose these documents in Microsoft Word in order to recreate proper email formatting. Please include “From:”, “Sent:”, “To:”, “CC:”, and “Subject:” lines for each email.

You are the owner of Oceanarium, a seafood restaurant in Birmingham, Alabama. This morning you discovered that your restaurant’s daily 6:00 AM shipment of fresh seafood from Atlantis Seafood was spoiled due to a faulty refrigeration unit in the delivery truck. Following your discovery, you made an immediate phone call to Atlantis Seafood to alert them of the situation. You spoke with a lower-level employee because no one else was available, and you were told management would be informed of your issue. You should now send a follow-up email to Arthur Curry, the shipping manager at Atlantis Seafood, detailing the problem and how you would like for it to be resolved. First, clearly state your case with specific details. Second, ask for a reasonable solution to the problem. Finally, schedule a new shipment of untainted seafood from Atlantis Seafood immediately. Be sure to indicate that you have attached an invoice with the items you will need replaced. As this is a first-time occurrence, do your best not to sever ties with your most important food supplier. You have a longstanding, friendly business relationship with Arthur, so you should address him with the appropriate tone. Be sure to provide a specific subject line and signature block.

Don’t forget to proofread your work for grammar, usage, and spelling.

The contact information for your business is as follows:

Oceanarium 2020 11th Avenue South Birmingham, AL 35205

Phone: (205) 255-5555 Fax: (205) 255-5556

Expert Solution

From: Kevin Garner

Oceanarium 2020, 11th Avenue

South Birmingham,

AL 35205

To: Arthur Curry

shipping Manager

Atlantis Seafood

Subject: Delivery of spoilt food

Dear Arthur,

You must already have been notified of my morning call to one of your staff. The delivery of today's fresh supply of seafood was spoiled. When we checked it further, we found out that the delivery truck of your company had a faulty refrigeration unit.

As you are aware, my business thrives upon cng with fresh seafood. Therofre, such a negligence could cost me a lost. Thankfully, the issue was identified beforehand.

Howveer, I would like you to ensure that henceforth, all the delivery trucks carrying seafood to my restaurant are equipped with working refrigeration units to maintain the optimum temperature to tretain the freshness of the food.

I would also like to deliver me a new supply of fresh seafood at the earliest or at least by 12:30 PM. I am attaching an invoice of the earlier delivery along with the email.

Hope you will be able to resolve the issue at the earliest.

Regrads,

Kevin

keosha answered 5 months ago

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