Question

Name and discuss 3 buffers that could be used in bad-news messages

Answer 1

Types of buffers that are used in a bad news message

General principle or accepted truths

Understanding or empathy with the audience

Facts or background information  

Compliment or thanks

Good news

Since you have asked for 3 explanations, here they are.

General principle or accepted truths

Audiences will need to know the details behind or method of reasoning for the bad news. Offer important realities and reasons that your crowd will need to understand and grapple with the negative message. Being blunt can help keep up goodwill with perusers while keeping them out of the loop can create doubt or turmoil. On account of refusal, for ex¬ample, a clear justification may assist your crowd with accepting the choice and to feel that they would have settled on a similar choice.

Understanding or empathy with the audience

Treat your audience with dignity. Remember that you are keeping in touch with people, organizations that disregard empathy when communicating bad news do as such to their own inconvenience.  Put yourself into your receivers' shoes. Diminish the tension related to the bad news however much as could be expected by expressing empathy

Facts or background information  

Be clear and concise to abstain from being requested an additional explanation.

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