Question

What are some disadvantages of web based businesses in general? Have you seen a downfall in customer service when using web based businesses?

Answer 1

Web based business are businesses which operate entirely online, few disadvantages of web based businesses are explained below:

1. Security can be a major issue with web based business which comes as threats in many ways. Online hackers can easily manipulate the customer information and accounts, there can also be redirecting funds and stealing account issues.

2. Competitors, reaching target audience are a major disadvantage through web base business. For one product search there may be hundreds of brand throwing up as a search result unless keyword purchase is made, the organization name will not through up.

3. Copywrite is another major disadvantage; product ideas, content, design, concept etc can be imitated and copied by other business. The internet law do not have much protection for online based business.

Yes, I have seen a downfall in customer service when using web based businesses, reasons provided below:

1. Once a product is purchased from online the customer service does not meets the expectation due to below reasons.

2. Exchange of the product purchase or refund of money once the product is returned becomes the major issue. While the customer reaches the customer service, no correct information would be given.

3. During discount seasons due to the high sales volume, the web based business promises every customer who orders to deliver the product. But in few days they may come back stating that the purchased product is out of stock, hence this is a failure in customer service.

4. The quality stated and the quality received would be totally different and when asked there would not be any proper response.