The idea behind communcation with clients should be to build
trust with them on facts and honest opinion. Even when the question
being asked is very obvious or you do not know the answer
immediately to the question, it is important to have patience and
accept things where you are wrong.
- Have patience: Even when a client is asking a question which is
very obvious and you are being annoyed that. It's important to have
patience, being impatient shows you are unprofessional and not able
to deal with a difficult circumstances. Give them a detailed
answer.
- Don't lie; When a particular client asks a question to you and
you don't know the answer to that particular question, simply
accept it that you are not fully informed about that and you will
get back to him with complete answer.
- Do indepth research about your client:Make sure you know who
your client is, what he wants and how you can deliver that. Being
fully informed about you client will help you avoid being in a
position where you are seen as incompetent or unhelpful
- Ask open ended question: Try to build a level of trust by
asking open ended question to the client. It will help you get to
know more about the issue and he wil also feel that you are serious
about resolving his issue.