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In: Operations Management

The goal of this assignment is to demonstrate your ability to understand the basics of simple...

The goal of this assignment is to demonstrate your ability to understand the basics of simple queueing models as solved using a simulation approach:

  1. National Bank (see previous problem) is considering adding a second teller to the lunch-time situation to alleviate congestion. If the second teller is added, find the following:
    1. The average teller utilization
    2. The average number of customers in line
    3. The average time a customer waits before it seeing the teller
    4. The average time a customer spends in the service system

Please remember to answer using a simulation approach:

** For each problem, you should run at least 10 iterations of 50 simulations to ensure your results are correct. You can report the answers as the aggregation of your trials.

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keosha answered 7 months ago
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