Question

In: Operations Management

If you were a training manager for the NBA, how would you train your new and...

If you were a training manager for the NBA, how would you train your new and upcoming executive employees to prepare them for their new job? What objectives, topics, procedures, and lessons would be spoke upon. What benefits do you believe your team and the NBA would gain?

NBA meaning Natiinal Basketball Association

Solutions

Expert Solution

Note: Here the training manager is assumed to be from the administrative department within the NBA, as nowhere in the question "basketball player" is mentioned. Rather the words like "new and upcoming employees" strengthen the image of employees that are not "basket players" but are employed by NBA for other work.

Q1) If you were a training manager for the NBA, how would you train your new and upcoming executive employees to prepare them for their new job? What objectives, topics, procedures, and lessons would speak upon.

A1)

As a training manager, I will include the following training interventions for the new and upcoming executive employees:

a. Training 1

  • Orientation & On-Boarding Training- To provide an Overview of the NBA as an organization
  • Objective- This ensures that the employees do not violate things considered important by the company while performing their department related responsibilities. For example, a new executive is responsible for ensuring that the NBA arena is clean and garbage free. This employee on seeing a customer littering an empty packet gets into an argument with the customer. If the employee was trained on the "company values" and "code of conduct" of respecting customers and never engaging with them in argument and involve the supervisor in case of the rude or misbehaving customer then this situation could have been avoided.
  • Topics- Vision, Mission, Values, Code of Conduct
  • Procedures- Classroom training with new employees from different departments can be done, as this is company-level training.
  • Lessons- Conduct with fellow employees, customers, suppliers. What are the company values that each employee must abide by?

b. Training 2

  • Technical Training- Department-specific responsibilities to be met by each new employee.
  • Objective- This training will help the employees understand in detail which tasks they are supposed to perform and in what manner. This will start from the first day of an employee in the company and can be structured for the whole year. Key Result Areas (KRA) will be shared with employees so that they can focus on these areas to perform their tasks in an effective and efficient manner. Also, new employees will be evaluated on these KRA's to ensure the employees put maximum effort to learn what is taught to them.
  • Topics- Standard Operating Procedures related to coordination with other departments, coordination with peers, escalation matrix, tasks allotted, task importance, task completion in an effective and efficient manner, etc.
  • Procedures- Standard Operating Procedures for different processes can be explained to individual employees as per allotted task responsibilities.
  • Lessons- Follow the Standard Operating Procedures while completing the tasks assigned.

c. Training 3

  • Other Mandatory Training- Softskills enhancement training for new employees.
  • Objective- NBA belongs to the service industry where the spectators come to the NBA locations for watching the game. All employees must be trained in basic hygiene in terms of dealing with spectators. Such dealings with spectators could be high, medium, low or negligible but still, as a practice, all employees must undergo this training.
  • Topics- Communication Skills, Emotional Intelligence Skills, Conflict Management Skills, etc.
  • Procedures- Classroom training with customized content for different employees with different levels of expected dealings with spectators.
  • Lessons- How to enhance the experience of customers (spectators)? How to manage difficult situations in an effective manner.

Q2. What benefits do you believe your team and the NBA would gain?

A2)

The following can be the benefits:

a. Employees will be aware of what they are supposed to do and on what parameters they will be assessed?

b. Employees will not break the code of conduct and will respect the "Values" of the NBA.

c. Lower risks of employees misbehaving or getting into arguments with customers (spectators).

d. Employees will use "Standard Operating Procedures" to help fellow employees to fill any gaps.


Related Solutions

What training and support you would provide to a new line manager responsible for recruiting, selecting...
What training and support you would provide to a new line manager responsible for recruiting, selecting and inducting staff? List at least 3 training methods you would choose to ensure the line manager gets access to training.
If you were the financial manager of this tourism company, would you authorize for new investment?...
If you were the financial manager of this tourism company, would you authorize for new investment? What calculations might you use to value the potential of the new investment? What pitfalls are associated with each type of capital budgeting: net present value, internal rate of return, and payback? How does each type of capital budgeting, and associated pitfalls, influence investment decisions?
Discuss how you would implement a TeamSTEPPS training program in ambulatory care if you were it's...
Discuss how you would implement a TeamSTEPPS training program in ambulatory care if you were it's new business leader. How would you collaborate with MD and RN clinical leaders on training design ? Subject: Health Systems Organization
Discuss how you would incorporate communication in your training program (audience would be for orientation, or...
Discuss how you would incorporate communication in your training program (audience would be for orientation, or your team you manage). Explain what you would do and when you would do it. Also, how would you check for effectiveness?
If you were the risk manager for a company, how would you go about attempting to...
If you were the risk manager for a company, how would you go about attempting to identify all of the risks facing a business? How would you decide which risks should be insured and which should not? (typing please,thank you)
If you were the appropriate financial manager of any firm what would be your observations and...
If you were the appropriate financial manager of any firm what would be your observations and recommendations be? use any example for any firm URGENT: NEED ANSWER ASAP PLEASE RESPOND WITH COPY AND PASTE, NOT ATTACHMENT USE ORIGINAL CONTENT NOT USED BEFORE ON CHEGG PLEASE ANSWER THROUGHLY TO ALL ANSWER TO BEST ABILITES ORIGINAL SOURCE NEVER USED BEFORE!!!
You are a manager and you want one of your employees to receive training. Anna is...
You are a manager and you want one of your employees to receive training. Anna is one your best workers and you believe one day she will have your job on her way to the c-suite. You know money is tight right now and if you don’t use your training budget (there is currently $2,000 left) by the end of the quarter the company will take it back. Also, you have heard rumors that the raise pool will be low...
How would you define a manager? How would you define an organization? Please cite your sources....
How would you define a manager? How would you define an organization? Please cite your sources. Give an example of a strong manager and an organization that you worked with in the past or presently.
Build a capital budget for your lab as if you were the new manager taking over....
Build a capital budget for your lab as if you were the new manager taking over. List the equipment that you would like to purchase and the time frame in which you'd like to purchase. What are the expected costs? Remember, costs associated with purchasing equipment are not solely the equipment, but installation, time, training, SOP writing, etc must be taken into account. Be as detailed as possible.
4. If you were the general manager of Handu, how would you increase competitive advantage and...
4. If you were the general manager of Handu, how would you increase competitive advantage and create additional value for the company?
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT