Question

If you were to hire an operations manager for your chosen business (assume that your business has scaled in size so that you would need an ops manager), what would their duties be, and what skills and abilities would you have been looking for when you hired them?

my business is Coffee Industry

Answer 1

Duties of Operations manager in coffee Industry :

Operations managers are responsible for managing activities that are part of the production of goods and services. Their direct responsibilities include managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy. Their indirect responsibilities include interacting with those managers in other functional areas within the organisation whose roles have an impact on operations. Such areas include marketing, finance, accounting, personnel and engineering.

Generally Operations managers' responsibilities include:

• Human resource management – the people employed by an organisation either work directly to create a good or service or provide support to those who do. People and the way they are managed are a key resource of all organisations.
• Asset management – an organisation's buildings, facilities, equipment and stock are directly involved in or support the operations function.
• Cost management – most of the costs of producing goods or services are directly related to the costs of acquiring resources, transforming them or delivering them to customers. For many organisations in the private sector, driving down costs through efficient operations management gives them a critical competitive edge. For organisations in the not-for-profit sector, the ability to manage costs is no less important.

In A Coffee Industry following are main duties :

• Overseeing the day-to-day operations of the coffee gardens and cofee shops if any
• Bookkeeping, maintaining records, and running deposits
• Overseeing cleanliness and maintenance of the Godowns and Shops if any
• Adjusting menu to maintain customer flow
• Maintaining inventory, ordering, and receiving product
• Hiring and training employees

Skills and abilities

• Food safety certification
• Knowledge of trends in the coffee industry
• Ability to prepare a variety of beverages
• Basic money handling skills and accounting knowledge
• Ability to effectively communicate with patrons and employees
• Self-motivated and inspiring
• Ability to prioritize effectively
• Ability to stand for long periods of time
• Ability to lift up to 50 lbs
• Availability during operational hours (may include nights, weekends, and holidays)
• High school diploma or equivalent