Question

51.

When Carrie drove up in her new car, Ken told her that she had made a mistake. Even though the car was very sporty, easy on gas, and had lots of trunk space, he ignored these attributes and told her it would need to be repaired frequently. He said this because he had previously owned the same car, and that was his experience. This is an example of

Group of answer choices

Self-serving bias

stereotyping

projection

overconfidence

52.

_______ has been found to be more important than other traits in the success of CEOs of private equity companies.

Group of answer choices

Agreeableness

Extraversion

Openness to experience

Conscientiousness

53.

________ leaders inspire followers to transcend their self-interests for the good of the organization and can have an extraordinary effect on their followers.

Group of answer choices

Transactional

Task-oriented

Laissez-faire

Transformational

54.

Mr. Henshaw, CEO of MBA Bank, decides that the organization needs to provide more convenient service to customers. He decides to increase the bank’s service hours from 8 hours a day, Monday through Friday, to 12 hours a day, plus 8 hours a day each weekend day. He has his assistant compile a report that gives data on how the number of open hours of many banks is correlated with their customers’ satisfaction, and presents the data to his executive committee. What stage of Lewin’s change process is Mr. Henshaw operating in?

Group of answer choices

reinforcement

refreezing

unfreezing

freezing

55.

Abis Sneakers & Stuff states that it plans to be “the number one athletic company in the world.” What does this represent?

Group of answer choices

organizational structure

vision

strategic plan

mission statement

56

A(n) ______ is someone who is a catalyst in helping organizations to deal with old problems in new ways.

Group of answer choices

initiator

change agent

mentor

recipient

57.

For an OB team project, you have been assigned to a group of classmates to complete an assignment. According to the Punctuated-Equilibrium Model, teams tend to experience ________ about halfway between the first meeting and the assignment deadline.

Group of answer choices

transition

equilibrium

mid-life crisis

stagnation

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58.

Marion will receive a promotion and a raise if she completes a difficult assignment. This is an example of

Group of answer choices

extrinsic motivation.

organizational citizenship behavior

job satisfaction

intrinsic motivation

59.

An artifact is

Group of answer choices

part of the organization’s structure.

a physical manifestation of an organization’s culture.

an explicitly stated value preferred by the organization.

an organizational value that has become taken for granted.

60.

Hilton is a hospitality company, whose __________ is “dedicated to providing high-quality desserts in a comfortable atmosphere for clients who seek a fun gourmet experience outside restaurants.”

Group of answer choices

vision statement

SWOT analysis

mission statement

strategic plan

Answer 1

51. Sterotyping

Self-serving bias is the tendency of individual to blame external factor for failures while appraising self for all the successes. Projection is forecasting based on present trends. Overconfidence is a state of being excessively confident.

Sterotyping is generalizing belief w.r.t. an experience as in the case presented in the question. Ken ignored the positive characteristics of the vehicle purchased by Carrie and said it would require frequent repair. This was with reference to a same model car he owned previously. So he thought all cars of the same model would require frequent repair.

52. Conscientiousness

This is one of the five traits which are required to execute the tasks with utmost efficiency. Conscientiousness means the feeling of doing the tasks allotted with utmost sincerity and honesty, The CEO must put-in his best efforts to drive success.

53. Transformational

Transactional leadership is involves monitoring and controlling employee performances and processes. While, task-oriented leadership style is a style wherein the leader only focuses on activities and not the outcomes. A lazzie-faire leadership style is where the leader has absolutely no control over the processes, neither does he/she wishes to control.

However, in case of transformational leadership style, the leader is a motivational figure to all employees and guides them towards path of higher performance.

54. refreezing

Lewin's change process model consists of three steps : Unfreeze, Change and Refreeze. In this stage Mr. Henshaw has decided the changes in the number of opening hours and implemented the changes. He is now in the refreezing stage where he wants to monitor the impact of change done on customer satisfaction.