In: Operations Management
For the fall 2020 football season, MSU can enhance experience for a number of groups of fans in the below manner:
1. Offer unique experience to the fans by providing them best in class services so that their experience is amazing and they are able to enjoy each and every moment of the games.
2. Provision of food and drinks outlets at different locations must be there so that the fans can approach these outlets at any moment during the matches and indulge themselves as they want. The menu must be exhaustive and different varieties of cuisines and drinks must be available as per the taste of fans.
3. Music and dance arrangements must be there so that apart from football, the fans get entertained by music and dance and also groove to the music themselves. Adding an extra flavour to the games help in popularizing them in an even better manner.
4. Goodies and gifts must be provided to the groups of fans so that they are delighted and amused with the treatment. They wil be surprised if goodies and gifts are provided to them such as fan tshirts, autographed footballs etc which would serve as memorabilia for them.