In: Operations Management
Alan Smith was the senior manager of a marketing and
sales team at a medical devices company. Since his team was all
together at a large off-site company event for three days
(something rare given their travel schedules), he had pulled them
together to discuss an important hire. The team needed to choose
someone for a key management role with core responsibilities, such
as attracting new business and promoting overall revenue
growth.
After sorting through a large pool of applicants, he and several
others on the team had narrowed down the field to two
well-qualified internal candidates. Smith was now meeting with this
team and with his own boss present to decide which of the two to
hire. Even though Smith was not the most senior person there, he
was clearly the one authorized to make the decision. He had decided
at the outset to be in “listening” mode so as not to potentially
bias the team toward his viewpoint, but rather to let them speak
freely.
The first candidate was Mita Anand, who had excellent performance
metrics. She was known to be a broad thinker, very outgoing, and
willing to speak her mind.
The second candidate was John Merriweather. He was also a
consistently strong performer, and he had a good reputation
throughout the company. Culturally, he would be an easy fit with
the rest of the team as well, having a similar temperament,
interests, and points of view on most matters.
For the first few minutes of the discussion, various team members
spoke about their experiences with, and opinions of, one or both
candidates. Because both were unambiguously strong performers on
the metrics used in their current roles, the discussion was so far
confirming the choice of these two as the finalists, but wasn’t
moving the needle clearly in the direction of either Anand or
Merriweather. Until, that is, Elliott Bowers (a team manager who
would be at an equivalent level with the candidate eventually
chosen) spoke up.
“I’m surprised no one has mentioned what happened last night, since
I know many of you noticed it,” Bowers began. “At the party last
night, Mita did that wild group karaoke on stage. I heard she
stayed out all night. I just don’t think it’s appropriate for a
manager in our industry—let alone a mother—to behave like
that.”
“Yes, it was pretty noticeable,” agreed another team member, who
then asked, “But there weren’t any clients in the room, were
there?”
“No, but I just don’t know if I can really trust her
decision-making if that is how she behaves,” Bowers replied.A few
others nodded their head in apparent agreement, but no one picked
up on Bowers’s thread directly. Instead, the next comment moved
back to a question about whose specific background experiences
might be more valuable in the managerial role. Although Smith
didn’t ask for a straw vote to see where people were at, he sensed
that the group had begun to lean toward Merriweather.
After a few more minutes of discussion where nothing particularly
differentiating was said, Smith sensed the conversation had reached
a point of diminishing return, and thus brought the meeting to a
close. He thanked everyone for their contribution, and said he
would let them know his decision soon.
Question 1 :
After reading the 'Whom should we promote case, answer the
following.
A) Identify the main characters in this case, B) according to your
understanding, what is / are the main issue (s)?
C) According to the information you have been provided, if you w e
in Smith 's position, who would you choose and why?
Answer 1
The main characters in this case heart Alan Smith the senior
manager, Mita Anand ,John Merriweather ,Elliott Bowers .
Mita Anand and John will the two persons who were competing for the
post in the organisation. It was a promotion which was to be
decided by Alan Smith
Answer 2
As per the details mentioned in the case study, the main issue is
Alan Smith the senior manager of marketing and sales at a medical
device company is looking for important higher in his company.He is
looking for someone for the key management role whose core
responsibilities would be attracting new business and promoting the
overall revenue growth. After considering various application for
the post he came across to internally qualified candidates, who
were equally capable for this position. The first candidate who was
eligible for this position was Mita Anand who was the excellent
performance, she was a broad thinker, very outgoing and willing to
speak her mind. Other candidate whom Alex thought was equally
capable was John M he was also a strong performer and had a good
reputation in the the company. Culturally he was also a easy fit
with other members of the team, who were having temperament similar
to him and same interest.
So now after considering both the candidates a final selection
had to be made by Alan Smith .He considered opinion of various
other team members and one of his team members Elliot Bowers give
his opinion that Mita Anand was seen in a wild group Karaoke on
stage and stayed out all Night. This behavior was in appropriate
according to him and he doubted her decision making skills. This
discussion was made by him had a impact on other members of the
team and their decision for the position shifted towards John for
the post. But the final decision was still to be made by Alan
Smith.
Answer 3.
According to the information provided in the case study if I were
in Smiths position ,I would have selected John for the post. This
is because one of the team members Bowers made a comment that Mita
lacked decision making skills. This was made in consideration to a
behavior, he observed that she did a wild group Karaoke on stage
and she was there all night. Such type of behavior is inappropriate
for the post of a manager. This also shows that she could not be
trusted with her decision making skills . she was not the best
choice for this post and John should be given the promotion.
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