In: Operations Management
Alan Smith was the senior manager of a marketing and
sales team at a medical devices company. Since his team was all
together at a large off-site company event for three days
(something rare given their travel schedules), he had pulled them
together to discuss an important hire. The team needed to choose
someone for a key management role with core responsibilities, such
as attracting new business and promoting overall revenue
growth.
After sorting through a large pool of applicants, he and several
others on the team had narrowed down the field to two
well-qualified internal candidates. Smith was now meeting with this
team and with his own boss present to decide which of the two to
hire. Even though Smith was not the most senior person there, he
was clearly the one authorized to make the decision. He had decided
at the outset to be in “listening” mode so as not to potentially
bias the team toward his viewpoint, but rather to let them speak
freely.
The first candidate was Mita Anand, who had excellent performance
metrics. She was known to be a broad thinker, very outgoing, and
willing to speak her mind.
The second candidate was John Merriweather. He was also a
consistently strong performer, and he had a good reputation
throughout the company. Culturally, he would be an easy fit with
the rest of the team as well, having a similar temperament,
interests, and points of view on most matters.
For the first few minutes of the discussion, various team members
spoke about their experiences with, and opinions of, one or both
candidates. Because both were unambiguously strong performers on
the metrics used in their current roles, the discussion was so far
confirming the choice of these two as the finalists, but wasn’t
moving the needle clearly in the direction of either Anand or
Merriweather. Until, that is, Elliott Bowers (a team manager who
would be at an equivalent level with the candidate eventually
chosen) spoke up.
“I’m surprised no one has mentioned what happened last night, since
I know many of you noticed it,” Bowers began. “At the party last
night, Mita did that wild group karaoke on stage. I heard she
stayed out all night. I just don’t think it’s appropriate for a
manager in our industry—let alone a mother—to behave like
that.”
“Yes, it was pretty noticeable,” agreed another team member, who
then asked, “But there weren’t any clients in the room, were
there?”
“No, but I just don’t know if I can really trust her
decision-making if that is how she behaves,” Bowers replied.A few
others nodded their head in apparent agreement, but no one picked
up on Bowers’s thread directly. Instead, the next comment moved
back to a question about whose specific background experiences
might be more valuable in the managerial role. Although Smith
didn’t ask for a straw vote to see where people were at, he sensed
that the group had begun to lean toward Merriweather.
After a few more minutes of discussion where nothing particularly
differentiating was said, Smith sensed the conversation had reached
a point of diminishing return, and thus brought the meeting to a
close. He thanked everyone for their contribution, and said he
would let them know his decision soon.
Question 2 :
What is your opinion on the value of behaviors that are a bit
outside the form as stated in the case (focus on existing team
culture and Smiths behavior)?
In my opinion, the team focussed more on cultural integrity, common interests, and similar points of view rather than focusing on the suitability of skillsets and experience required for the job. In my opinion, Mita being someone who had excellent performance metrics, a broad thinker, very outgoing, and willing to speak her mind, she posed a threat to Bowers since she could overshadow his performance, hence Bowers acted in a manner so as to highlight the negatives of Mita which was noticed and accorded by the team members as well and the team got influenced by Bowers' analogy and unanimously decided to pick Merriweather for the job. However Smith's behaviour was rational and his demeanor was more about listening rather than speaking on the matter so as to get everyone's opinion.