Question

Question 5

What is the name for the process of getting things done effectively and efficiently through and with other people?

leadership

supervision

effectiveness

management

Question 6 Management competencies include all of the following except?

interpersonal

technical

perceptual

conceptual

Question 7 The ability to influence others to act in a particular way through direction, encouragement, sensitivity, consideration, and support is called?

management

leadership

emotional labor

the Peter Approach

Question 8 What do employers seek when they are looking for "groupings" of collective skills and knowledge?

top talent known as "superstars"

management competencies

hospitality-specific categorical classifications

none of the above is correct

Question 9

Some traits of successful individuals in our industry, as mentioned by Aimee Mangold of KOLTER Hospitality included: drive, intelligence, self-confidence, the desire to influence others, relevant knowledge, and honesty/moral character. Unfortunately, these same traits do not apply to other fields outside of the hospitality and tourism industry to any great extent.

True

False

Question 10

The flow of information and ideas from one person to another involving a sender, method of transmitting the idea or content, and receiver is best known as interpersonal ability.

True

False

Answer 1

5. Management is the name for the process of getting things done effectively and efficiently through and with other people. Whereas the remaining terms are not appropriate in this context.

6. Perceptual is not included as management competencies. Whereas the remaining ones are considered as various management competencies.

7. Leadership is the term that is used for the ability to influence others to act in a particular way through direction, encouragement, sensitivity, consideration, and support. Whereas the remaining terms are not applicable in this context.

8. Management competencies are something that employers seek when they are looking for "groupings" of collective skills and knowledge. Whereas the remaining ones are not relevant in this context.

9. False. As these same traits apply to other fields outside of the hospitality and tourism industry to any great extent. As these are considered as characteristics and traits of effective leaders.

10. False. As the flow of information and ideas from one person to another involving a sender, method of transmitting the idea or content, and receiver is best known as communicaton.