Question

Various dimensions have been used to define and measure quality.

1. Which three would be most important from the patient’s perspective?
2. Which three would be most important from the physician’s perspective? Why?

Answer 1

Dimensions to define and measure quality from patient's perspective are s follows:

1) Accreditation and Certification of Hospitals and Community-Based Services:

Accreditation could be defined as the foundation on which healthcare is delivered but it should not be confused with the measure of quality. Laboratories and Hospitals must be credites in such a way that they should maintain their performance standards and licensure to ensure credibility. Clinical staff should also maintain standars inorder to ensure sustainaibility and ensuring skill development at the same time in order to ensure competency.

2) Clinical Performance Measurement and Improvement:

They could be defined as the "measures of clinical quality". These measures deals with "what' and "how" is the care taken by the clinical staff and how appropriate is/was the care. Outcome measures show how the care is/was and what is the cost of the the care taken by the clinical staff. It is very important to hold the clinicians and the staff completely responsible for their actions.

3) Patient Safety Assurance and Incident Prevention:

The patients safety and security is completely the role/responsibility of the clinical staff. as it is used as a parameter to measure performance.

Dimensions to define and measure quality from a physicians perespective:

1) Health care professionals (physicians) tend to definequality in terms of the attributes and results of care, and this definition emphasizes the technical excellence withwhich care is provided and the characteristics of interactions between provider and patient.

2) The appropriateness of the srvices provided.

3) The skills witch which appropriate care is performed. Hight technical quality, competence, effectiveness and safety. The healthcare system must respond to the patient's perspectives and demands, it must respond to the needs of the healthcare the healthcare provider.