Question

In: Operations Management

In the job characteristics model, critical psychological states include __________. Group of answer choices A. Experienced...

In the job characteristics model, critical psychological states include __________.

Group of answer choices

A. Experienced meaningfulness of work.

B. Experienced responsibility for work outcomes.

C. Knowledge of actual results of work.

D. All of the above.

E. None of the above.

Expert Solution

Ans:

D. All of the above

In the job characteristics model, critical psychological state include all three states that is Experienced meaningfulness of work, Experienced responsibility for work outcomes and Knowledge of actual results of work.

Three Critical psychological states:

Experienced meaningfulness of work

The meaningfulness of work is defined as the importance of the purposes of work in people's view of life and attitudes. Meaningfulness is characterized by three of the job characteristics: Skill variation, task identity and task importance. This is fundamental that the work is motivating in an of itself.

Experienced responsibility for work outcomes

The degree to which the worker is accountable and responsible for the results of the work done by him or her. Responsibility for work outcomes is characterized by job characteristic: Autonomy.

Knowledge of actual results of work

Knowledge of actual results of work is important for two reasons: First, to provide knowledge to the person on how successful his or her work has been, which allows the person to learn from mistakes. Second, to connect them emotionally to the customer of their outputs. Knowledge of actual results of work is characterized by job characteristic: Feedback.

keosha answered 2 months ago

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