In: Operations Management
In the job characteristics model, critical psychological states include __________.
Group of answer choices
A. Experienced meaningfulness of work.
B. Experienced responsibility for work outcomes.
C. Knowledge of actual results of work.
D. All of the above.
E. None of the above.
Ans:
D. All of the above
In the job characteristics model, critical psychological state include all three states that is Experienced meaningfulness of work, Experienced responsibility for work outcomes and Knowledge of actual results of work.
Three Critical psychological states:
Experienced meaningfulness of work
The meaningfulness of work is defined as the importance of the purposes of work in people's view of life and attitudes. Meaningfulness is characterized by three of the job characteristics: Skill variation, task identity and task importance. This is fundamental that the work is motivating in an of itself.
Experienced responsibility for work outcomes
The degree to which the worker is accountable and responsible for the results of the work done by him or her. Responsibility for work outcomes is characterized by job characteristic: Autonomy.
Knowledge of actual results of work
Knowledge of actual results of work is important for two reasons: First, to provide knowledge to the person on how successful his or her work has been, which allows the person to learn from mistakes. Second, to connect them emotionally to the customer of their outputs. Knowledge of actual results of work is characterized by job characteristic: Feedback.