Question

Instructions. Prior to reading the chapters in Lead: How Effective Leaders Get Things Done, respond “true” or “false to the questions in Column 1 of Worksheet 13A. Then read the chapters and mark the book answer in Column 2. In Column 3, summarize information from the book to justify your book answer.

13A. Review Questions—Ch 17-18 Morale, Attitudes

171.		High pay is the most important factor for creating good morale in work groups.
172.		Employee morale is far more important than employee performance.
173.		Persistent low performance almost always creates morale issues for work groups.
174.		It is unlikely that a group will have high morale when performance is poor.
175.		A good way to improve morale is to do what you have to do to improve team performance.
176.		Putting people in jobs that fit their talents is a good way to improve morale.
177.		Good performance is necessary for long-term high morale.
178.		During economic down turns, it is often necessary relax policies to improve morale.
179.		If you experience persistent, low morale, this may be a signal to consider other options.
180.		Effective leaders do not always try to do the popular thing.
181.	Good leaders can significantly improve employees’ bad attitudes.
182.	Company experiences have shown that transfers to another department within the company is often a productive way of improving an employee’s attitude.
183.	Productive employees who exhibit a nuisance attitude probably should just be tolerated by management.
184.	Research shows that one whining employee can ruin the attitudes of the entire department.
185.	Effective training programs can significantly improve the attitudes of most whiners.
186	An internal transfer is often a good option for employees who like to argue with their bosses.
187.	Unfortunately, employees with bad attitudes are unlikely to improve their attitudes.
188.	Effective leaders use compassionate discipline when dealing with bad attitudes.
189.	Effective leaders may put up with some whining from highly productive employees.
190.	Unfortunately, training programs seldom significantly improve bad attitudes.

Answer 1

Col 1	Col 2	Col 3. Book Explanation
F	F	171. High pay is one of the best ways to boost morale.
F	F	172. The book states in the first paragraph that although morale is important it is trumped by performance.
T	T	173. If you aren’t happy in the workplace and your management is blatantly upset it can kill morale.
T	T	174. Keeping the performance high is a sure-fire way to bring the low morale up.
F	T	175. Morale is going to need to be high to get performance up.
T	T	176. Doing something that seems second nature is a good way to keep morale high, put people in places they fit in best.
T	T	177. To achieve high morale you must be able to celebrate which means good performance.
F	F	178. It is most important to keep morale high during downturn to reverse the negative output.
T	T	179. If worst comes to worst you may consider leaving the company.
T	T	180. Effective leaders do what is necessary for the good of the company.
T	F	181. Bad attitudes are normally set in stone.
T		182.
F	T	183. If you aren’t going to terminate the employee then you will have to learn to tolerate.
T	F	184. Training programs are not very effective at stopping whiners.
F	F	185. Effective training programs do not help with bad attitudes.
F	F	186. Transfers do not help change bad attitudes, this was one of the myths.
T	T	187. Attitudes are hard to change, try to hire people with good attitudes.
F	T	188. Sometimes you have to reason with them.
F	T	189. Ignoring the bad attitudes sometimes may be necessary with effective employees.
T	T	190. Training programs rarely help bad attitudes.