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In: Operations Management

I need to make 2 possible suggestions on how Comcast can fix the problem with their...

I need to make 2 possible suggestions on how Comcast can fix the problem with their customer service, and how Comcast can possibly improve the whole business overall while briefly discussing the impacts of these suggestions.

Please put in a paragraph with the heading above, I Must come up with 350 words in total.

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How Comcast can fix the problem with their customer service

Deliver Omni Channel Engagement

The new-gen carefully smart clients want to draw in with specialist co-ops through different channels, at their impulse. They may connect with client service through live visit, post a tweet, send a voice message to the client care, email their issues, or call up the help straightforwardly. All that relies upon the most appropriate alternative accessible to them at a specific time. They expect nonstop help and predictable assistance over all touchpoints and channels of commitment.

A sound omnichannel commitment procedure is key for telecom organizations to connect with their clients viably and upgrade their experience.

Leverage the Power of Big Data and Analytics

Effective telecom organizations draw up a lot of basic pointers applicable to consumer loyalty and track these measurements normally. This empowers them to scale up to client desires. Instances of such key markers incorporate download speeds, input score, Average Revenue per User (ARPU), reaction time from the specialist organization, and that's only the tip of the iceberg.

Shrewd telecom organizations examine the information identified with client agent discussions consistently to see whether techniques and strategies function as arranged, to check whether there are any desire crisscrosses or correspondence holes. They attempt to break down client communications at different touchpoints and offer customized administration to the degree conceivable.

keosha answered 4 months ago
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