Question

Explain the norms associated with emotion management in work settings then provide an example of what you consider to be an inappropriate display of positive or negative emotion and an example of an appropriate display of positive or negative emotion you have observed in a work or volunteer organizational setting

Answer 1

Emotions are an integral part of being human. Becoming overwhelmed by emotions sometimes is human. However, it is considered unprofessional to show emotions in a work setting. It is of utmost importance to understand how to manage emotions, especially in a professional setting. The norms associated with emotion management in work settings are as follows:

1. Never display extreme emotions
2. Take time to rephrase your sentences so as not to hurt the emotions of others
3. Promote employees to engage, by encouraging mindfulness
4. Maintain dignity at all times
5. Empathise with the employees
6. Make employees feel a sense of purpose by helping them see their worth
7. Read emotional cues
8. Understand the triggers that affect the emotions of employees
9. Anticipate employee responses beforehand
10. Stay emotionally caring and connected to employees at all times

Inappropriate display of emotions in the workplace, either positive or negative can be defined as an extreme display of emotions.
I would consider it an inappropriate display of negative emotion in a workplace if, in an organization, a manager throws a fit of anger on his subordinate just because he forgot to submit a report by the allotted time.
I would consider it an inappropriate display of positive emotion in a workplace if, in an organization, a team leader behaves in an over-positive manner towards his teammates. This can make the teammates feel rather awkward.

An appropriate display of negative emotion in a workplace would be, if in an organization, a manager, instead of throwing a fit of anger, he communicates effectively with his subordinate and finds out why he couldn't submit the report within the given time. This soothes the employee and will make sure he doesn't commit this mistake again because he will gain trust in the manager.
An appropriate display of positive emotion in a workplace would be, if in an organization, a team leader has a positive outlook and hence motivates and encourages his teammates to work productively, by taking their mistakes into stride and seeing how they can improve.