In: Operations Management
Question 5: Explain the behavioural theory and mention the Stages of behavioural safety.
Behavioural theory is a psychological framework with which to examine and explain human beings. In behaviorism the behavior is explained through actions, rather than resorting to an examination of intrinsic or internal motivators.
Following are The Stages of behavioural safety
1.Pinpoint Behaviors:- The first behavioral process is to identify, at every level of the organization, the critical behaviors that will prevent injuries and incidents. These behaviors are determined by analyzing accident reports and other data. After the list of target behaviors is narrowed down to a few for focused attention, these are printed onto a simple scorecard used by observers. Individual work groups have their own targeted behaviors.
2.Observation and Measurement:- These process differs from some other systems in that a small number of behaviors are targeted with frequent observations over a period of several weeks. Employees may be observed more than a dozen times a day by volunteer observers. The goal is to quickly establish new habits. Observers note their findings on the scorecard.
3.Feedback:- This stage is where learning takes place.Feedback changes during the process. At the beginning of a several-week behavior-change initiative, feedback would usually be longer and more conversational.
4.Reinforcement:- Reinforcement is a desirable consequence that follows a behavior and increases its frequency in the future.In a workplace context it exists in various forms.
5.Evaluation:- Behavior based safety is a data driven process. This evaluation process is of course essential to the success of a behavior-based safety program. Examining the data often reveals important information that’s hard to see any other way.