Question

analyze the current status of e-commerce as follows

3.2.1 Definition 3.2.2 Benefits 3.2.3 Case Study from Oman 3.2.4 Challenges/Risks

Answer 1

3.2.1 E-commerce: E-commerce is known as Electronic Commerce where products are bought and sold on online services or over the internet. E-commerce is an elctronic industry where buyers/sellers participate for selling/purchasing goods/services in excchange of money which can be transfered through online services.

These days e-commerce is a boom in the market, people rather wasting their time on stores/malls prefer to order products online. The e-commerce industry is growing with a fast pace by offering wide range of products in discounted prices and delivery of those product to customers address. Customers can now order each and every product by just one order sitting at their home.

Examples of e-commerce: Amazon, ebay, flipkart, OLX etc.

3.2.2 Benefits from e-commerce:

1. Better customer service: E-commerce infers giving better and speedier help to the customers. Amazing on the web organizations makes the customers cheerful. they outfit customers with their own special record where they can pick the organizations as indicated by their choice which helps by saving time and money. It also provide home delivery system to customers.
2. Higher margins: E-commerce implies keeping up a higher edge in the business. With comparable pricing the  business of e-commerce can make more profits.
3. Economy- E-commerce business can be seen as an particularly traditionalist style of cooperating where physical limit or manual trade isn't required. It might be simply gotten done with the help of electronic interface and unique inventive thing offered to the customer with keeping up the reasonable spending plan of the thing as indicated by the cultural need.
4. Lower cost: Doing e-commerce is a clever systems, which diminishes the vital issues and making an open entryway for the free organization on a standard to battle with mammoths like amazon, flipkart etc.
5. Team work: In e-cmmerce, electronic mailing process is a champion among the best and amazing point of reference where everybody can team up among each other by sharing various information and answer for the issues inside the working environment. It similarly makes an ordinary stage where suppliers, traders, partners, and customers get related to each other for sharing insights, information and characteristics for the future better result.

3.2.3 Case Study from Oman

Trends and problems of E-commerce in Sultanate of Oman

Introduction: E-commerce is simply known as through buying furthermore, selling of thing and organizations for the associations furthermore, by the customers over the internet. Online arrangement is rapidly growing through which buyers are abusing low value thing offered by the merchant or the maker in the online mode. Today present e-commerce is the spine in GCC countries and it has transformed into a bit of Gulf open action.Oman is required to have fullscale bit of the general business of 12% over the GCC countries. As demonstrated by Internet World Stats, there were more than 3.3 million internet customers in Oman as of December 201, which contained pretty much 70% of the people.

OMANI prospects in e-commerce:
Lets see how Oman customers see e-commerce

• Service for merchant: wholesalers may acknowledge the open entryway of E-exchange which is prepared for developing the framework with assumed producers and associating the business with the internet. The web business lessens the cost of whole business getting ready.
• Service for individuals:Customers can puchase with their choice, requirement and need of product/service. They can benefit different orgaizations like railroad booking, lodging booking, e booking and so on which have gigantic open entryways for the customers.
• Service for makers: By this the makers can give practical and complete information about the product to the customers. They can accomplish their product genuinely to the retailers and also to the purchasers.
• Service for retailers: A retailer can save decevaibility by interfacing their business with the online movement. They can promote and advance their brands in through e-commerce.

3.2.4 Challenges/Risks

The E-commerce industry is facing different challegens in Oman which can be discussed below:

1. Issues of security: Fear of making online payments or transactions revolves around the mind of Oman customers. 60% of customers don't accpet web as a portion channel. They have security issues with the portals and are not ready to install channels.
2. Problem of cash on delivery: E-commerce businesses are offering COD as one method Of payments for purchasers. Many customers denied to make payment duirng the time of delivery of an item. COD was focused to counter the online payment security issues of customers.
3. Customer acquistion forces: Effective online collabration between business areas should be strong. Making customers come online, install the applications and make payment online on purchase has been emerged as an key issue.