Question

"Many high-tech measures are being. Industry insiders believe that embracing big data and AI will become an important direction for the future development of the catering industry applied in our restaurants," said Hou Mingjing, marketing director of Shandong Camry Commercial Group. "Our staff has been cut from over a dozen to just four after the robot chefs were introduced, and we also have food delivery robots in more than 20 of our restaurants."

The robot chefs can automatically add oil and seasonings, take good control of the heat and fried rice can be ready in less than three minutes. The robots can cook over 30 dishes, including the most popular black pepper and garlic flavored beef fried rice, tomato fried Japanese noodles and spicy noodles. The whole dining process is touchless. Customers order food on their mobile phones or on in-store tablet computers and then take their own meals.

Industry insiders believe that embracing big data and AI will become an important direction for the future development of the catering industry. It is also an effective method to save costs and improve service quality.

A fast food company in Jinan went online to serve customers via a WeChat program during the epidemic. The move received a surprising welcome from nearby white collars, who no longer need to wait for food inside the eatery.

"We were inspired and planned to set up thermal cabinets in some office buildings. Customers can order food in advance and we will deliver the food to the cabinets," said Song Yefei with the company.

Many restaurant chains in China have also expanded their service online and stepped up efforts to develop semi-cooked or ready-to-serve food, as well as promoted their products in shopping malls or via live streaming to lure cooped-up foodies.

"We suffered huge losses amid the epidemic. But we are gradually recovering with more restaurants open these days. We stay confident in the future as the consumption market in China is very big," said Hou.

As the epidemic recedes and work and production resumption gains momentum, Chinese consumers' buying appetite inhibited by the epidemic is rebounding.

research to understand customers' perception and attitude towards the application of AI and online communication in their restaurant services.

Question

1.Specify the Management dilemma, management decision question(s) and the research questions of this research project.

Answer 1

Its good that it is advancing technology having use of AI & Big data so Catering industry goes smarter it is very useful in various emergency situation.

Go ahead with technology always best but it is having advantage to owner but as take into account that their staff has been cut from over 12 to  just 4 after in catering field robot chefs were introduced, and we also have food delivery done by robots in more restaurants.

So all other 8 people & delivery boys jobless so condition comes so many totally get out of job so again their economy distrubted.People getting best service in emergency situation & also its machine so need of balance between AI & HUMAN BEING

So considering whole nation wise or world wise so many people depend on their job & job is on their skill(fooding) so considering all smart use also developed & train to human for upcoming new technology so balance manages

AI & BIgdata use research best but try for another use also all chef get extra skills & go ahead with technology important

So as per management dielema for catering workers that they having competition with robot so instead of that enhance skill with fill confidence & best use it in situation where huan cntact not required in trouble situation upgrade it or more use.But evey time balance all other human being also.Always technology also has limit so use in limit & emergency important.