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In: Operations Management

Consider the five survey questions below from a job satisfaction survey, and indicate the levels of...

Consider the five survey questions below from a job satisfaction survey, and indicate the levels of measurement used for each question (nominal, ordinal, interval, or ratio). Briefly explain your rationale for each decision. Double check the work of at least one peer, and discuss any differences. A. I feel I am being paid a fair amount for the work I do (Fields, 2002). Disagree very much Disagree moderately Disagree slightly Agree slightly Agree moderately Agree very much B. My primary role within the company is: administrative. maintenance. laborer. manager. driver. C. A reasonable amount I should be expected to contribute annually to the company's health plan is: 0 to $2,000. $2,001 to $4,000. $4,001 to $6,000. $6,001 to $8,000. $8,001 or greater. D. Indicate the highest amount you were able to contribute to your 401k in 2017. $1,000 $2,000 $3,000 $4,000 $5,000 $6,000 $7,000 $8,000 $9,000 $10,000 $11,000 $12,000 $13,000 $14,000 $15,000 $16,000 $17,000 $18,000 $19,000 $20,000 $21,000 $22,000 $23,000 $24,000 Reference Fields, D. L. (2002). Taking the measure of work: A guide to validated scales for organizational research and diagnosis. Thousand Oaks, CA: Sage.

Solutions

Expert Solution

Job satisfaction survey, indicating the levels of measurement

Answer:

Any Statistical data is broadly two types –

  • Qualitative
  • Quantitative

Accordingly the data measurement scales are four types.

Measurement Scales

Nominal

Non-numerical: stands for categorization only

For Qualitative variables

Ordinal

Non-numerical: where ranking is possible

Interval

Numerical: Data could be ranked and differences
may be obtained arithmetically

For Quantitative variables

Ratio

Numerical: Highest level of measurement that may be,

  • categorized
  • ranked
  • differences may be obtained
  • having a absolute zero (starting) point
  • meaningful ratios may be obtained
  • can execute all basic arithmetic operations

Survey Q: A. I feel I am being paid a fair amount for the work I do

  • Disagree very much
  • Disagree moderately
  • Disagree slightly
  • Agree slightly
  • Agree moderately
  • Agree very much

Ans: Data are non-numerical with 2nd tier categorization where ranking is possible. Therefore, it is Ordinal Scale of Measurement.

B. My primary role within the company is:

  • administrative.
  • maintenance.
  • laborer.
  • manager.
  • driver.

Ans: Data are non-numerical with 1st tier categorization where no ranking is possible, only data could be divided into groups. Therefore, it is Nominal Scale of Measurement.

C. A reasonable amount I should be expected to contribute annually to the company's health plan is: 0 to $2,000.

  • $2,001 to $4,000.
  • $4,001 to $6,000.
  • $6,001 to $8,000.
  • $8,001 or greater.

Ans: Data are numerical which could be ranked and differences may be obtained arithmetically. But those do not have any true zero point, nor ratios could be obtained. Therefore, it is Interval Scale of Measurement.

D. Indicate the highest amount you were able to contribute to your 401k in 2017.

$1,000 $2,000 $3,000 $4,000 $5,000 $6,000 $7,000 $8,000 $9,000 $10,000 $11,000 $12,000 $13,000 $14,000 $15,000 $16,000 $17,000 $18,000 $19,000 $20,000 $21,000 $22,000 $23,000 $24,000

Ans: Data are numerical which could be ranked and differences may be obtained arithmetically. Also they have true zero point from where the variation could be calculated, ratios could be obtained. With the data, all sort of arithmetic operations couldbe executed. Therefore, it is Ratio Scale of Measurement.


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