Question

1 The ability to listen has been proven to dramatically improve the capabilities of a professional salesperson.

Select one:

True

False

2 Listening is the least developed skill amongst salespeople.

Select one:

True

False

3 Listening is a both complex process and a ____skill

Select one:

a. Emotional

b. Quality

c. Learned

d. Natural

4 Ineffective listening can damage relationships and deteriorate the trust that you have with your clients.

Select one:

True

False

6 List 4 of 8 ways to become the most effective listener.

Answer 1

1. True

Because by active listening a salesperson would come to know of the exact requirement of the client and and can provide the best products and services as per the requirement of the client.

2. True

Because salespersons are trained only market their products and services and they are likely to

present their view points on the products and services rather then what client requires

3.Learned

Because active listening requires continuous efforts to develop.

4. True

Because ineffective listening would have negative impact on the sales potential and salesperson would lose many sellimg opportunities.

6

1. Acknowledge and empathize.

Good listening is not complete silence. The emotional tone of what you say should be responsive rather than reactive.

2.Listening is receiving

To be a receiver, let yourself be a blank canvas for the other person. We are receiving the trust and faith of other person

3.Be Interested

Listening means giving your thoughtful attention to another person. This attention is non-judgemental, open minded, respectful and curious.

4. Ask relevant questions

There is no better way to show you listened than to pick up on loose ends and ask about them. Chances are the person speaking to you will be delighted to answer.

4. True