Question

In: Operations Management

Reflect upon your experience of working as a team on a project project. What did you...

Reflect upon your experience of working as a team on a project project. What did you expect from the project and from the roles you fulfilled within your group? How did those expectations compare to your experience? If you hit any snags as a group, how did you address them? Is there anything you would do differently? Then, provide honest and specific feedback about the experience of working with your peers. Pretend that your supervisor has taken you into their office and wants to discuss the group's performance in order to both recognize members of the team who did outstanding work and understand in what areas the unit they lead needs more training and guidance. Did any members of your group do something noteworthy--positive or negative--that you would want your supervisor to know about?

NO SCREEN SHOTS OR IMAGES OF RESPONSE. PLEASE TYPE YOUR ANSWER OR UPLOAD DOCUMENT

IF REQUIREMENTS MENTIONED ABOVE ARE NOT MET I WILL GIVE A NEGATIVE RATING

Solutions

Expert Solution

Project team is composed of a group of members, maybe very diverse, as a project will have multiple requirements and hence members are from different groups as it has to fulfill a different task which is assigned to them and is a part of the same project. The purpose of any project team is to ensure that the goal of the project is achieved in the specified time and with the optimal output required. In order to achieve this it becomes essential that entire team works as a cohesive hole and each member feels an important part of the team. This requires excellent interpersonal skills within the team members, to ensure perfect flow of information and absolute cooperation, coordination and collaboration. Advantage of having a thing is that the task at hand becomes easy to control and monitor and the execution and output become superlative due to diverse ideas and inputs as also a certain level of independent decision making. One of the most important roles within the team however use of the team leader as every team is only as good as its leader is very much true. The leader should be dynamic approachable and have all the required qualities to handle entire project from initiation 2 final stages at the same time, carrying the entire team along as one, maintaining trust and loyalty along with motivating through example.

I had the opportunity of working on a team for a data conversion project which had to maintain extreme quality along with very strict deadlines. The project was an exceptionally tough one requiring very strict controls and discipline within the team. Considering that I was managing the team, it was not an easy task but I learnt a lot about interpersonal skills, handling diverse individuals, controlling situations and overcoming numerous obstacles. In short, it may not have been the most pleasant job and experience in my professional life, but it was definitely one which taught me a lot. The phone being selected for managing such an important project I was very excited and so it as a perfect opportunity exhibit my technical skills along with managerial talent. Extracted the best from me and I somehow Rose above all expectations bye achieving excellence results on an impossible project. This was however at a cost to my health and personal life, and expectations very different from the experience, given the fact, that it seemed like a very simple and challenging task but proved to be an obstacle race.

We hit a lot of snags as a group, for example, the requirement for the job was to type out entire images into Microsoft Word and then this had to be passed on to another group for editing, from where third group for formatting as per requirement, and finally it had to be segregated into the required folders and zip for uploading by the final group. Considering the fact that input of each group, was dependent on the output of the previous group simply ensuring coordination and cooperation between all groups was nothing less than a tightrope walk. As a solution to this specific individual targets were provided to each group to ensure that at least a minimum input was available for the next group to ensure that the flow did not stop. Another major hurdle was the difference in quality of the output achieved by members within each group. For example if the quality of work of a certain member in the data entry group was below average none of the members in the editing group wanted to edit that particular members work, as it was more difficult. Finally, as a solution to this I am sure that when the work was passed on to editing group no names were mentioned of who was the data entry operator. It became a lottery system so no one could complain that they were being provided work which was tougher. Then again they were multiple issues in the form of attrition and leaves from work which were the major concern considering the deadlines were very tough to meet and fixed as not submitting the work and time would result in the rejection of the entire project. I handle this by answering back the members working in most groups and all the required skills for all groups and could be inter changed within groups creating flexible and agile groups. In this way whichever group output was of maximum importance for the day received maximum input stuff and the rest was adjusted accordingly as per requirement.

I would definitely do certain things differently after having gathered much more experience now, considering that the project required intensive control and was a high stress project with impossible quality to achieve and straight lines attitude towards the group members was very authoritarian to ensure that authority and control remained with me and hence I could control the project outcome better. Now I feel that a bit software eproc and the more inclusive management would have reduced stress on the team and improved attrition rate. I very often conducted 121 discussions regarding the group that many of the members to avail information on various issues existing within the team and also to get to know each of them better. Information Hyderabad was very useful in the sense that some of the stellar performers, recognised and praised by all and there were members who were extremely helpful to the entire team whatever the group always ready to lend a hand. Then there were few very introverted members and in order to be able to give their best had to be brought out of their shell. In this manner with the help of the members itself each team members talents skills and behaviours identified and utilised so as to ensure optimum output promise and also used to decide which task they would be best suited to. For example emember consistently was unable to meet deadlines would be shifted to the final group which was not as deadlines sensitive, so as not to disturb the flow of input from one group to another. A member of the final group would be assigned to provide training to this member on how to perform the required task.

One of the members of the group was very motivated and not only provided excellent output himself, but, on his own initiative, constantly provided training and tips all other members on how to improve output and ensure quality at the same time. He was definitely a leader in the making, wanting to ensure the success of the team as a whole other than focusing on quality of his output only.


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