Question

In: Operations Management

1. There are two options, start with technology and look for a business application or start...

1. There are two options, start with technology and look for a business application or start with a business problem and look for a solution. Please explain how each strategy is superior and where weaknesses in either approach may lie. How would you address these weaknesses?

2. Why or why not should a firm adopt a copycat strategy with emerging technologies?

Solutions

Expert Solution

Answer:-

1) The business issue is the diminishing number of client base. The organization is the previous 5 years have lost 50 percent of the current client base because of absence of legitimate client commitment.

In this manner, the organization has however of utilizing a client relationship the executives (CRM) frameworks to draw in with the clients.

The positive part of the CRM is that it helps in the administration of client relationship with the organization. The business connections is improved through examination of client history, and information investigation. Besides, it centers around the business development, client maintenance.

On of he significant weakness is the absence of legitimate execution procedure and authority arranging can wreck the utility of CRM frameworks. To address this weakness, a forward looking execution procedure will be utilized and CRM frameworks will be actualized through a legitimate arranging process.

2) A firm ought not embrace a copycat methodology with the rising advances in light of the fact that the drawback of the developing innovation isn't known.

This absence of information could cost a fortune for the actualizing organization. Moreover, copycat procedures frequently not work in varying situations.

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