Discuss an issue or point for using and creating Service-Level Requirement (SLR) and service level agreement...

Discuss an issue or point for using and creating Service-Level Requirement (SLR) and service level agreement (SLA)

Expert Solution

Answer)
The service level agreement (SLA) is the contract which is made between the service provider and the end user such that the deal determines the level of the service which is to be served by the service provider. The SLAs will be the output based on which the purpose of the SLA will be to define what the customer will receive. It may provide a description of the service which is being provided, the reliability of the service, the responsiveness of the service etc. Thus in the SLA, the service definitions should be specific and also it should be measurable in each area.
The Service-Level Requirement (SLR) creation and usage are the results of fulfilling customer business needs and thus these are the basis for the service and thus are needed by the customer from the service provider. Documentation of the customer’s requirements produces the Service Level Requirement (SLR). The SLR will be the document which is made which serves as the future source for the SLA. SLR is described as a service and what the service should deliver and also what is required by the customer.

venereology answered 7 months ago

Create a service level agreement to a company/organizationInstructionsIn this project, students work in groups...

Create a service level agreement to a company/organizationInstructionsIn this project, students work in groups to develop a service level agreement for fictitious organization from the customer perspective. The SLA is the legally binding document between a company and a service provider(s). The document describes the exact services and service levels, with details about all agreements.In this project, your group needs to first come up with a fictitious business organization that needs an IT service which is provided by an outside...

Write a fictitious scope of service level agreement for a private school. This includes what is...

Write a fictitious scope of service level agreement for a private school. This includes what is covered by the agreement and what is not covered.

Return to the issue of finding the equivalence point. Assume you are using a colorimetric...

Return to the issue of finding the equivalence point. Assume you are using a colorimetric indicator (one which changes color at the equivalence point). One way in which such an indicator (In) can work is that it undergoes a reaction with substance T itself, and that reaction leads to a product that has a different color than the unreacted indicator. In other words, a reaction like this occurs: In (color A) + T à Product (color B) Since...

Given the following information, the reorder point to use to achieve a 99% service level would...

Given the following information, the reorder point to use to achieve a 99% service level would be: Average weekly demand = 40 units Replenishment Leadtime = 4 weeks Standard deviation of demand = 5 units z-score for a 99% service level = 2.33 184 units 160 units 45 units 165 units

Using the Issue, Rule, Analysis, Conclusion outline, I'm having trouble creating the IRAC for this situation....Happy...

Using the Issue, Rule, Analysis, Conclusion outline, I'm having trouble creating the IRAC for this situation....Happy City opened bidding for an airport construction project, by the usual process of advertising a request for bids. Crafty Construction submitted the lowest responsive bid. When the Happy City Council met to review the bid the Council members discovered the bid exceeded the budget for the project and discussed the possibility of negotiating a bid reduction. The city manager told the Council that Chris...

Identify a health issue in North carolina and discuss a system level advocacy strategy to address...

Identify a health issue in North carolina and discuss a system level advocacy strategy to address the concern. Identify specified groups or individuals they would target.

By using HCM Find the level of service LOS for the peak direction of a 2-mile...

By using HCM Find the level of service LOS for the peak direction of a 2-mile section of a rural highway with the following characteristics: • Rural, two-lane highway, Class I • Rolling terrain • Design speed = 55 mph • 12 ft travel lanes, 6 ft shoulders • 60% no-passing zones (both directions) • No access points • AADT (in design year) = 8,000 vpd • 10% trucks, 5% RVs • K = 12% • D = 55% (in...

ASSIGNMENT 12.2. PREPARING A-LEVEL DEBT SERVICE BOND PAYMENT SCHEDULE: The City General Hospital has to issue...

ASSIGNMENT 12.2. PREPARING A-LEVEL DEBT SERVICE BOND PAYMENT SCHEDULE: The City General Hospital has to issue a bond to finance its upgrading of its emergency department. The bond issuance is $100 million for twenty years bearing an interest rate of 8 percent, paid semi-annually. Prepare the payment schedule based on a level debt-service bond.

How to calculate Traffic LOS '' Level of service '' without using FFS. I can use...

How to calculate Traffic LOS '' Level of service '' without using FFS. I can use collected volume, and how can I do that ? and what are the information's needed ?

Discuss a popular national product or service that is using integrated marketing communications effectively.

Question