Discuss an issue or point for using and creating Service-Level Requirement (SLR) and service level agreement...

Discuss an issue or point for using and creating Service-Level Requirement (SLR) and service level agreement (SLA)

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The service level agreement (SLA) is the contract which is made between the service provider and the end user such that the deal determines the level of the service which is to be served by the service provider. The SLAs will be the output based on which the purpose of the SLA will be to define what the customer will receive. It may provide a description of the service which is being provided, the reliability of the service, the responsiveness of the service etc. Thus in the SLA, the service definitions should be specific and also it should be measurable in each area.
The Service-Level Requirement (SLR) creation and usage are the results of fulfilling customer business needs and thus these are the basis for the service and thus are needed by the customer from the service provider. Documentation of the customer’s requirements produces the Service Level Requirement (SLR). The SLR will be the document which is made which serves as the future source for the SLA. SLR is described as a service and what the service should deliver and also what is required by the customer.

venereology answered 1 week ago

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