Question

In: Operations Management

1) A manager’s position in the organization, ability to give out rewards, and other factors give...

1)

A manager’s position in the organization, ability to give out rewards, and other factors give the manager ________ , which is the potential to impact the behavior of other people.

a) power

b) influence

2)By virtue of being the CEO of McKesson, a medical and scientific supplies company, John Hammergren has __________ .

a)expert power

b) legitmate power

c) reward power

d) referent power

3)

Verlie, an employee, came into your office yesterday and said, ”You’ve got to do something about my manager, Stephanie! She is such a bully. Just last week she told poor Sally that she would fire her if she didn’t improve her sales figures by 20%.” Type of power used:

a) referent

b) expert

c)legitimate

d) coercive

e) reward

Expert Solution

1) A manager’s position in the organization, ability to give out rewards, and other factors give the manager ________ , which is the potential to impact the behavior of other people.

ANSWER : a) power

Manager is occupying a position and by virtue of hierarchy and chart of authority has got the power which can be used to impact the behaviour of his subordinates.

2)By virtue of being the CEO of McKesson, a medical and scientific supplies company, John Hammergren has __________ .

Answer : b) legitmate power

Being CEO is a formal position in the hierarchy and chart of authority of the organisation and hence it is legitimate power.

3)

Verlie, an employee, came into your office yesterday and said, ”You’ve got to do something about my manager, Stephanie! She is such a bully. Just last week she told poor Sally that she would fire her if she didn’t improve her sales figures by 20%.” Type of power used:

ANSWER : d) coercive

Coercive Power enables the manager to give an order to the employee and ensure that the work gets done else the employee is subject to disincentive or threat. Force is applied and hence coercive power.

keosha answered 1 year ago

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