Question

Do you think your HR function could be contributing more to the organisation? How?

Answer 1

Today, HR plays an important role that includes being a part of the processes that lead to achieving the overall objectives of the organization. This has helped HR in the transformation from a traditional role to a more strategic one.

Let's see the structure that will assist the HR in adding value to the organization-

Define your customers- Every organization serves its own set of customers including HR. The customers that HR needs to serve are the top management, employees, potential employees, and everyone else with whom the organization has a relation (Sondhi, Payal, Entrepreneur India, 2018). Depending on the individual requirements of its every customer, the HR team requires to set definition to deliver a better experience. This is would be the first step towards contributing the business at large as it helps the HR department in creating the processes which are in-line with the expectations of the respective customer.

Understand and Optimize- After defining the target segment, the HR team should work on the value that they can provide them. The areas where they can make a significant impact are- corporate culture, performance evaluation system, employee engagement, and operational efficiency. HR needs to efficiently understand the goals and objectives of the organization so that they can effectively communicate it to defined customers. HR needs to follow a proactive approach to work in an optimum manner to understand the gaps and try to find the solutions. This will not only solve the important issues but also add the value the HR department gives to the organization.

Resources and Budget- Optimum utilization of resources will help in achieving the desired result rapidly. To do so the HR will need a proper budget and resource allocation. HR should understand the issues and requirements of the target customer, work out a solution. demonstrate the action to implement the solution, explain the value, identify the resources, and then allocate a budget.

Strategy and Connect- Every HR strategy begins by connecting with people. A personal contract creates loyalty and motivation leading to strong company culture. A well-formulated strategic plan increases the success percentage of the organization.

It is time for HR to take a giant leap and evolve to serve the organization and all its customers better. Understanding and capitalizing on the value will help with better hiring, an increase in productivity, and overall target achievement of the organization.