Question

In: Operations Management

Describe three specific differences in nonverbal behaviors and explain how they might cause problems in international...

Describe three specific differences in nonverbal behaviors and explain how they might cause problems in international business negotiations.

minimum 450 words

Solutions

Expert Solution

Non verbal behaviors can have various cultural aspects, here, people not only depend on the words for communication purpose, people also consider several way to send message or to receive the message. It could be highly essential to understand and we should be building appropriate response for a situation like when we are working in international workplace. There are countries like Japan, China, India, Arab, Africa consider high context culture, high context culture purely focused on non verbal behaviors. Here, people look at the way, build relationship to send and receive message. However, countries like Switzerland, America, and German usually focused on low context culture. They rely on words rather than non verbal communication. Now let me explain about several differences related to non verbal behaviors or communications, these are as stated below:

  • Non verbal communication will not rely on oral or verbal communication and written communication. Here, what then matters, how people are presenting themselves, how people are respecting each other, how people are creating the visual expression and finally body language matters.
  • It is always tough to understand non verbal communication or behaviors. As here, we don’t use verbal communication and written communication.
  • Many information can be distorted due to non verbal behaviors, as in such situations, people just rely on facial expression, body language. All these are part of high context culture. However, we can get feedback much quickly as people many a times show their feedback using body language, if somebody is not interested in a work, they will stay with gloomy face. That means they have little or no interest for this task.

International business negotiations involve several people, here; people have different culture, their views, they have different believe, so non verbal communication takes important role in such context. Problem could happen due to use of non verbal behaviors in international setup or business negotiations. For example: there are several religious countries. They always keep their religious believe in the workplace, in such situation, outsider or foreign people need to intensify their non verbal behaviors, if they don’t use such non verbal behavior in appropriate way, then problem may occur. Let’s say if foreign people don’t do greeting to the other people with different culture, they put their gloomy face, if they don’t keep eye contact, then business negotiations could be going into hell. Even after long writing and oral communication, business negotiation will not take place, as they don’t build relationship, they don’t greet each other. So, in the international framework or business setting, nonverbal communications are used in diplomatic sense that can extend better relationship that can open new deal or extend existing deal. Many people and countries don’t want to compromise with their believe and traditional culture, hence, foreign people should keep respect towards the same to avoid such problem.


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