Question

Focus on the questions about stress, to formulate your posting

1. What impact does your stress have on the service you provide to your internal and external customers?
2. What impact does stress have on the way you behave as a customer?
3. Based on what you have learned so far from previous lessons, what will you do differently going forward to manage not only your stress but the also the customers’?

This discussion must relate to the following.

Identify and characterize different personalities encountered in a work environment.

List and explain the various concepts involved in the process of communication.

List and explain the various concepts involved in the delivery of customer service.

Describe strategies to establish and maintain positive customer relationships.

Analyze customer service situations to determine

Answer 1

Stress does a really bad impact on the service generally one provide to the internal and external customers. Depending on the position of one in the work environment this impact varies. The external customers are the one who are responsible for bigger profits and gather and brings the resources from outside of the Organization and they are more important. Where internal customers are the one who works in the same Organization and does the work to satisfy the external customers. So a stressful person can actually impact both the customers directly or indirectly. It will hamper the positive mindset of the customers and downgrade the turnover of the company.

As a customer the stress acts as a catalyst to fire up any negative scenario found in any Organization. Stress end up helping one to make a lot of complaints about the products, negative review of the company and misbehave with the employees of the Organization.

To manage stress one should do the followings:

• Take a break from the source of stress
• meditation
• keeping and engaging with positive minded people
• Doing physical exercise
• laughing

To manage stress of the customers one should do the followings

• Show appreciation
• Giving and taking proper feedback
• support with proper needs
• Exceed their expectations
• establishing connection

Process of communication