Sam's Beauty School is a privately owned beauty school that trains cosmetologists to earn their cosmetology license to become hair stylists and colorists. Sam's is open to the public for all hair services; students perform hair services for clients under the supervision of licensed cosmetologists that work at Sam's. Jan went the Sam's to have her hair colored dark brown as she had done many times, although this was Jan's first time as a client at Sam's. Tom, a student trainee at Sam's, colored her hair. Jan's hair turned green and fell out within 24 hours. Jan had never had any problems with hair color previously. Jan sued Sam's for negligence. Who wins and why? Be sure to provide the elements of negligence and how they would be applied in this case. Also raise any defenses to negligence that Sam’s may have.
In: Operations Management
Case study
Barbara is a trained counsellor and thoroughly enjoys the level of
human interaction she encounters in the workplace. You are
Barbara’s manager. You find Barbara personable, trustworthy and
always available to listen to you and others when they have a
work-related issue or grievance. As a result, Barbara has developed
positive relationships with many of her colleagues, increasing her
job satisfaction.
In a meeting, Barbara puts forward the idea of implementing a
mentoring program in the organisation. Troy, another counsellor in
your team, quickly dismisses Barbara’s suggestion due to a lack of
time and resources to implement the program. Troy is dismissive of
Barbara’s idea despite her having spent time putting a presentation
together for the meeting.
After the meeting, Barbara sends Troy an email requesting that he
take a look at her presentation. He ignores the email and doesn’t
respond. Barbara takes Troy’s response personally and begins to
feel unappreciated, unsupported and less confident in her
abilities. She bottles up her emotions and begins to have trouble
finding enjoyment in her work tasks.
You notice a change in Barbara’s mood and that she finds it harder
to stay motivated and enthusiastic when you are around her. When
you ask her how she is feeling, Barbara’s emotions come to the
surface and she describes how disconnected she feels from both Troy
and the organisation.
Answers the questions as per the case study
How could you assist Troy to better understand the effect of his behaviour on Barbara’s emotional state?
What does Barbara’s behaviour indicate and what aspects of Barbara’s emotional intelligence could be further developed?
How could you work with Barbara to develop some constructive actions that will help her build a better relationship with Troy?
In: Operations Management
Question 5
What is the name for the process of getting things done effectively and efficiently through and with other people?
leadership
supervision
effectiveness
management
Question 6 Management competencies include all of the following except?
interpersonal
technical
perceptual
conceptual
Question 7 The ability to influence others to act in a particular way through direction, encouragement, sensitivity, consideration, and support is called?
management
leadership
emotional labor
the Peter Approach
Question 8 What do employers seek when they are looking for "groupings" of collective skills and knowledge?
top talent known as "superstars"
management competencies
hospitality-specific categorical classifications
none of the above is correct
Question 9
Some traits of successful individuals in our industry, as mentioned by Aimee Mangold of KOLTER Hospitality included: drive, intelligence, self-confidence, the desire to influence others, relevant knowledge, and honesty/moral character. Unfortunately, these same traits do not apply to other fields outside of the hospitality and tourism industry to any great extent.
True
False
Question 10
The flow of information and ideas from one person to another involving a sender, method of transmitting the idea or content, and receiver is best known as interpersonal ability.
True
False
In: Operations Management
DaisyRose, Inc is an accounting firm with 30 accountants and has about $3 million annually in net revenues. They are located in an older office building that has a standard elevator. The accountant job descriptions require that they be able to analyze and prepare financial statements and tax returns for clients.
One of the accountants on staff, Iris, has developed macular degeneration and because of that cannot see a standard computer screen. His doctors have told him that in the next few months he will not be able to see any computer screen. Iris has learned braille (raised type that allow those without sight to read). Iris approaches the CEO of DaisyRose to indicate that he needs voice activated software for his computer and that he would also need the computer to print in Braille so that he could read the returns and statements. Iris has also asked that the elevators be equipped with Braille on the touchpad so that he knows the proper buttons for each floor. The CEO calculates that all of these requests will cost about $100,000 up front and about $20,000 per year after that initial investment.
Please evaluate these facts under the Americans with Disabilities Act to determine whether or not the company will need to make the requested changes.
In: Operations Management
Why would an individual choose an LLC instead of LLP for their business?. Describe the duties that Members owe to an LLC. Is this duty different based on the type of LLC?
In: Operations Management
Summary of 3M Where Innovation Is A Way Of Life
In: Operations Management
.
NEED ANSWER ASAP / ANSWER NEVER USED BEFORE, COMPLETELY NEW ANSWER PLEASE
A US importer who owes and Belgian company 500,000 Euros payable in 30 days from today expects that the US Dollar will weaken during this period. What would you advise the importer to do? What would happen if the imported took your advice yet instead of the dollar weakening, the dollar actually strengthened?
ANSWER THROUGHLY 1-2 pages *** IN PARAGRAPGH FORM PLEASE NOT BULLET POINTS
COPY AND PASTE Answer in paragraphs, and no picture attachment please.
NEEDS TO BE AN ORIGINAL SOURCE ANSWER NEVER USED BEFORE
In: Operations Management
In: Operations Management
Paula Gibson, an elementary school teacher in an upscale progressive city, was arrested by an undercover policeman for openly engaging in sexual activity with two men at a singles’ club party. She was recommended for dismissal by her principal, Hank Doss, based on this conduct. Her defense was that these acts took place at a private party and should have no impact on her capacity to teach.
In: Operations Management
Tommy Toadflax, the CEO and founder of Toadflax Enterprises, decides to hire an office manager for his growing business. Tommy places an ad in the local newspaper with the statement that “a four year Bachelor’s degree is required and an MBA is preferred” for this position. Other office managers in the same industry do not have or need an MBA, but Tommy feels that the MBA will make his company “look better” to prospective customers. Using a form he found on the internet, Tommy has all applicants submit a resume and complete a basic online job application that asks them their name, address, gender and date of birth. Tommy interviews 2 finalists for the position: a man, John Jessamine, and a woman, Mary Mistletoe, both of whom meet the minimum qualifications for the job. In addition to questions about their professional background and experience, Tommy chats with each one during the interview, asking whether they are married and about their children. Tommy hires John, citing the fact that he has an MBA. Does Mary have a case for discrimination under Title VII? Why or why not?
In: Operations Management
For a global business, organizational structure is not important. Do you agree with this statement? Support your position. Please include a reference
In: Operations Management
EXPLAIN THE ETHICAL AND SOCIAL ENVIRONMENT OF MANAGEMENT?
DEFINE INDIVIDUAL ETHICS AND MANAGERIAL ETHICS.
WHAT ARE THE ETHICAL ISSUES IN INFORMATION TECHNOLOGY, GIVE EXAMPLES.
WHAT IS SOCIAL RESPONSIBILITY, GIVE AN EXAMPLE.
In: Operations Management
Please answer in 250-350 words please.
One night, Ms. Joy Food had too much leftover food because her
three children couldn’t make it for dinner at home. She murmured,
“food should be served when it is hot. If I know someone around
here, I would share the food with them.” She started to think of
sharing food with others and tried to find ways to do. If she can
do, people would enjoy authentic home-made food at a minimal cost.
Do you think she can adopt the concept of the sharing economy for
this case?
Here are her basic ideas of Authentic Home-made Food (AHaFood)
sharing economy:
- she will have a website of AHaFood, only for dinner for the first
time.
- Around 5:00 pm, she will post the recipe for the food and take
only 2-3 orders by 6:30 pm.
- If anyone is interested in sharing the food, they can join the
AHaFood platform.
- She will have UberEats connected with her AHaFood.
Given the scenario mentioned above, what would be potential good
things about AHaFood, issues related to AHaFood, and any
suggestions for Ms. Food?
In: Operations Management
Please answer in 250-350 words please.
What is a PMS? What are the key features PMS should have to operate the hotel more effectively and efficiently? What other systems should PMS be seamlessly connected for better communication and management from the operators’ perspectives?
In: Operations Management
Please answer in 250-350 words please.
Regarding the sharing economy, first describe its definition, second, provide two examples of the sharing economy services, and third, describe benefits and issues of each example.
In: Operations Management