Question

The adoption of social media by the government confronts a series of barriers. Some of these barriers relate to records management, privacy and security issues, accuracy, and administration-specific requirements (Bertotet al., 2012;Bryerand Zavattaro, 2011; Landsbergen, 2010andSherman, 2011). As social media includes two-way communications, the risk of inserting malware into governments' websites exists (Bertotet al., 2012), so the IT people should be prepared to protect government's information technology infrastructure. Governments that would like to implement social media need to verify if people in charge of updating the media will have the time to update the new communication channel; they also need to answer other questions such as what to post, how and when often they will update (Bryerand Zavattaro, 2011andLandsbergen, 2010). The lack of resources and procedures could undermine the accuracy of the information posted on social media. Although the use of social media in Ghanaian state government portals is recent, the development of relationships between government and citizens is growing fast (Sandoval-Almazánet et al., 2011). However, in contrast with other countries, to our knowledge, there is still no guideline for the use of social media in Ghana. The study of perceived risks, benefits, and strategies will be very helpful in the development of those guidelines.

Use the above information to answer questions 29 to 34

29.​Suggest a hypothesis for the above study

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30.​Suggest a general objective for the above study

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31.​Identify one specific objective for the above research

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32.​Identify three key challenges that the government could face when IT is to be adopted

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Answer 1

Ans. 29.

Hypothesis:

1. There is no relation between the adoption of social media by the government and development of regulation authorities for its use. ( Null Hypothesis)

2. The development of a strong social media policy will not only protect the privacy but encourage advocacy in to adaptation of it by the government.( Directional Hypothesis)

3. There is a need of multidimensional study and development of proper use policy before the adaptation of Social media by the governments. .( Directional Hypothesis)

Ans. 30.

Objectives of study:

1. To develop a strong policy and regulating authority for adaptation of social media by the government.

2. To train IT people to protect government's information technology infrastructure while using social media by the Government.

3. The development of resources and procedures to ensure the accuracy of the information posted on social media by the Government authorities.

4. To develop guideline for the use of social media in the context of other countries.

Ans. 31.

"To develop a strong policy and regulating authority for adaptation of social media by the government."

Ans. 32.

The Key Challenges in to the adaptation of IT by the government:

1. The risk of inserting malware into governments' websites exists while using two way communications.

2. The lack of resources and procedures could undermine the accuracy of the information.

3. Governments that would like to implement social media need to verify if people in charge of updating the media will have the time to update the new communication channel; they also need to answer other questions such as what to post, how and when often they will update.