Question

*Describe "internal noise" and provide a tool to use to reduce its effect on listening.

*Relying on Maslow's and Herzberg's theories, describe the basic human needs that must be met in the workplace to minimize the potential for conflict.....In 250 words.

Answer 1

Answer-a) Communication has several barriers that creating obstacle during the communication process and making the communication ineffective. Internal noise is commonly referred to as a barrier in communication, and since it's not necessarily visible, it's hard for a sender to control this barrier.

Internal noise is basically generating inside the organization or at workplace. Internal noise” refers to the internal dialogue or self-talk that takes places in one’s head that tends to interfere with one’s ability to listen to what another person is saying (Book-Griffith and Goodwin). A tool that may be used to reduce internal noise is to listen to someone with the intention to paraphrase the message that the person is relaying back to him or her.

Answer-b) Mostly Herzberg theory is based on behavior of individuals at different situations in their life and explains that individuals need creating in step by steps through the different satisfaction level. Herzberg refers to these basic human needs as hygiene or maintenance factors and states that these factors will not increase motivation among workers, but their absence will cause workers to become de-motivated. Essential hygiene factors in the workplace include fair and equitable policies and administration, supportive supervision, and good working conditions and interpersonal relationships. Money, status, and security are also hygiene factors to which the employer must attend. These factors are similar to the physiological, safety and security, and acceptance needs in Maslow’s hierarchy of needs theory. Organization has variety of people and has variety of mindset but all have some common needs.