Question

A company is considering outsourcing their HR function. The reliability of the firm the company is considering would be [a] consideration.

Answer 1

Outsourcing HR Services require following consideration in both the parties considering for Outsourcing their HR services and Provider of HR services. Understanding the facts only outsourcing the HR services. Human Resource Department is composed of HR and Payroll, where HR deals with the onboarding – off boarding and other documentary related maintenance, Attendance marking, Benefits eligibility and other events during the employment terms with the organization, whereas Payroll for regular payout, statutory deductions, payments benefits etc.

Simply outsourcing means the level of control ethics maintained by company HR shall also be adhered by the outsourced HR providers

1. Privacy norms and confidentiality

2. Absenteeism Rate

3. Attrition Rate

4. Employee Satisfaction Rate

5. Average Length of Service

6. Employee favorable Score

The Above mentioned are the metrics which are evaluated by the Principle Employer in respect of outsource HR service provider

The intent behind the such measuring are:

- The Level of satisfaction among employees

- Level of engagement of employees while delivering the employee services

- Employee turnover rate and other absenteeism rate

Above all theses factors any breach in terms of privacy shall fall in zero tolerance level, as dealing with privacy details of family, background, family details, medical details, all these factor should be take into account first above all, while determining for the outsourcing agency.

Thus the above discussion of privacy terms churn out into level of reliable information flow onwithin the organisation.