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In: Operations Management

According to this data below answer the questions below- Company Name- Wise Sample Internet LLP Background-...

According to this data below answer the questions below-

Company Name- Wise Sample Internet LLP

Background- It was founded by a group of 3 friends working in the same organization in 2017 as they shared the same vision of providing sample to market research firms. Since then it has expanded from 3 people to 100+ employee and is headquartered in Toronto, Canada with offices in Singapore, India and US.

It has brought together technology, automation and experience into delivering what the client needs which is quality data. So, this firm basically does sampling for the clients i.e. targeting the optimal N (specified by client) which represents the population exactly so that the client gets the mirrored data of the targeted population where he wants to launch the product/make changes in the sale etc.

Vision- As stated earlier, it wants to deliver quality data to the client. So, in order to fulfil that vision, its sub- vision is to have its panel base all over the world which is diversifying its panel.

Strategic objectives-

1.     Increase employee size- which shall signify enlargement of business as more employees shall signify more work done thereby increasing the revenue for the firm.

2.     Providing IT solutions to similar companies in the industry- As they have struggled a lot in making their company what it is today so they have founded a business opportunity of providing their handling tool as a product to other startups.

Trigging Events- The managing partner Mr Shekhar was asked to leave from his organization in 2017 after 9 years of working. So, he knew only two things which was sampling and the other thing was to make coffee and he had the responsibility of a kid and his wife. So, he decided to take a risk by selling his house and starting this company with his other two friends. Now, he/his partners are quite rich.

Problem- As this is a growing organization with loads of work in hand, so it needs people in order to do the job.

Now you must develop and implement the training project, phases 3 and 4 of the ADDIE model. You are required to address the following key elements in the development and implementation of the project in approximately 500 words or more:

Instructional method chosen

Instructional strategy used

Identification of material and equipment that will be used to maximize learning.

Description of the facility and if it meets training requirements.

Identification of factors used in choosing the trainer and its importance to maximum learning.

Implementation process (dry run, pilot, ice breakers).

Description of the process for ensuring training is transferred to the job.

Solutions

Expert Solution

ADDIE model is used to effectively create Instructional courses for users. The various phases of ADDIE are:

  • Analysis
  • Design
  • Development
  • Implementation
  • Revision

To ensure everyone in the team is well versed with the sampling process it is vital that a proper orientation and refresher course is designed and kept readily available for them to use. ADDIE model gives a framework which can be used to create such documentations. For ensuring a proper knowledge transfer following instructional methods can be used:

  • Lecture method
  • Demos
  • Discussion method
  • Role play
  • Brainstorming sessions
  • Workshops
  • Online videos

Explaining a few of these methods: In lecture method, the instructor teaches the entire batch how to use the data available and how the sampling techniques are used. They also focus on which methods to use at the respective scenarios. Teaching methods are the most effective methods which can easily transfer knowledge and clear the doubts in the mindset of the batch. It also ensures that every participant gets to understand the various view points of the batch and use it as a learning platform. Demos are another method which can help in sharing the information faster to the audience. During a demonstration, every participant gets a first -hand view of the methods used and helps in better recollection of the same in future. Online videos have now becomes the most popular way of effective knowledge transfer. New joiners can watch the videos at their convenience and can re-watch the videos multiple times till they understand the process in detail.

Instructional strategy will be to focus on the key areas of analysis and sampling. The training will be divided into two phases – New Joiners and Refresher courses. New Joiner courses will have detailed in depth knowledge transfer sessions. For refresher courses, the plan can be made to conduct it at fixed regular intervals and everyone should mandatorily attend it.

For maximizing the learning, the entire sampling process has to be mapped out and every area has to be highlighted and shared. For classroom lecture methods, hardcopies of reference notes, along with test papers, presentations and teaching materials should be created and regularly updated. The material can focus on various sampling techniques, scenarios, data analysis and new technologies used in the company.

While choosing the trainer, following has to be noted:

  • Trainer is well versed in company`s process and systems
  • Has good understanding of all sampling techniques
  • Has good understanding of latest technologies used in company and global arena
  • Is a good communicator and can fluently share the knowledge in multiple languages
  • Has good presentation skills
  • Has been at the company for few years
  • Should be hard working
  • Should be trained in instructional design teaching
  • Should have completed multiple workshops/ trainings/ certifications in teaching methods

To implement the system, dry runs and pilot testing have to be conducted before hand itself. UAT and feedbacks provided must be incorporated in the system before rolling out. To ensure the knowledge is passed on to the employees and everyone is doing the work properly, random process audits and knowledge tests along with quality check of the sampling output can be done.


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